Ekaterina Anatolyeva Email & Phone Number

Düsseldorf, Nrw, De

Santiago, Chile

Santiago, Chile

Santiago, Chile

• I was responsible for delivery of strategic Project Opal plan across all workstreams in RSA Chile • I led internal communication and documentation management regarding the project.• I applied the tools, skills, techniques and knowledge of project management to ensure deadlines and identify deviations.• I was validating and challenging all supporting evidence provided by each workstream leader to close actions/gaps.• I provided regular updates of project progress, highlighting areas of concern, risks and issues in order to complete the project plan successfully.• As a result, I coordinated and ensured the success of the actions plans that belonged to more than one workstream leader.• I was reporting the advance of the project to Project Sponsors as well as to the regional Program Management.The two phases of the Project Opal were successfully implemented in 2014-2015 and the project was called “best in class” by the UK auditors.• I was responsible for providing project management for BAU Risk management activities as a second line of defense (reporting activities & breaches & dispensations, assurance of policy compliance, GRC system updates, monitoring of strategic risks, delegated authorities & control).• I also acted as PMO for corporate strategic IT projects applying the tools, skills, techniques and knowledge of project management to ensure deadlines and identify deviations and risks.

Santiago, Chile

Area of Application Management Service (SEGA):• I provided support for SEGA Transformational Plan in order to improve the area´s service for banking industry. • I performed PMO functions managing compliance of strategic projects aimed at the improvement of each Service Line. • I was preparing a monthly Statistical and Financial Report for BancoEstado regarding Managed Teams. • I was in charge of compiling the Technical Offer for the Bidding for Software Development Service by BancoEstado (contract´s renewal for four years).Area of Business Process Outsourcing:• I performed market research to identify competitive advantages and positioning of the company. • I developed a proposal regarding possible strategic consultancy services.• I performed analysis of the methodology for defined services and applied processes. • I was in charge of preparing proposals of strategic consultancy for key business customers. • I was in charge of analysis and description of business and functional requirements for creation of Supplier Management software, including units such as contract management, SLA, evaluation, etc.

Santiago, Chile

• I participated in the Global Project ALTO of Citigroup aimed at strategic change of payment platform.• I participated in the coordination of activities between international teams from the USA, the UK, Brazil, Argentina and Chile.• I was responsible for identifying the clients´ business needs (for Brazilian market) in order to offer adequate IT solutions. • I was in charge of identification and documentation of business and functional requirements (Brazil).• I was the key facilitator within the team, which acts as a bridge between the client (Brazil) and the solution team (Chile). • I was in charge of the design and review of test cases for payment realization (for the Deployment stage for the countries Peru and Colombia).

Santiago, Chile

• I was leading the Quality Management System Implementation Project and was in charge of the applied procedures according to ISO 9001:2008 in the Americas Region (Chile, Peru, Brazil, the USA and Canada). • I participated in monitoring of the Quality Management System Implementation Project in other countries (South Africa, Australia, China, India, and the UK).• I collaborated with the development of a Strategic Plan and a new business model of the company.• I was in charge of Operational reports to the Executive Committee regarding the Americas Region and of Safety Reports to the Headquarters in South Africa on a monthly basis.• I developed market research and business plans for Sales department (for offices in Chile, Peru, Brazil, the USA and Canada).• I was in charge of the adaptation of the company´s international procedures to the local environment, performance monitoring and support for change management during the transition of the company from a functional organizational structure to a matrix one. • I developed internal coaching program for middle management regarding planning, time management, leadership and teamwork, and an internal training plan for employees.

Moscow, Russian Federation

• I developed sales strategies in order to improve the index of credit cards usage. • I carried out a market research regarding competitors and innovations in order to structure positioning strategies. • I managed a coordination project between departments of Banking Cards, Marketing, IT and branch network in order to identify KPI related to service development. • I managed communication and feedback process with affiliates for troubleshooting. • I was preparing statistical reports on a weekly basis and procedures regarding the use of credit cards according to their type and subsidiaries / branches. • I was preparing monthly status reports for the Bank´s Executive Committee.

Moscow, Russian Federation

• I conducted a market research and a comparative analysis of banks competitors in order to identify and apply the best practices of banking industry. • I participated in the Project of Innovations for credit card services. • I participated in the coordination and preparation of the documentation required from the Banking Cards Department. • I was in charge of a coordination between various business units to identify and specify business requirements in order to increase the production of credit cards. • I was preparing information materials for Bank´s subsidiaries related to the modification of the Bank´s tariff policies in the context of the credit cards operations process and application of new products.• I was in charge of the budget preparation for the Credit Card Dept. and Dept. of Communication with Payment Systems.

Moscow, Russian Federation

• I was in charge of the development of communication channels and successfully implemented the coordination process between the Bank and its banks-partners in order to control the issuance of bank cards. • I conducted a comparative analysis of banks and potential clients in order to identify service gaps. • I participated in the control of documentation received from banks-partners and in the preparation of agreements and instructions for the Bank and banks-partners.

Moscow, Russian Federation

• I coordinated communication with payment systems (VISA International and MasterCard Worldwide). • I was in charge of fraud reports to VISA International, MasterCard Worldwide and Chargeback process.• I was in charge of the process of resolving complaints from Bank´s VIP customers (services to Premium clients). • I was in charge of evaluation and identification of opportunities for call center services´ improvement. • I participated in consultancy support to customers regarding Bank´s products.

Ma In International Business, International Business, Marketing, Entrepreneurship & Innovation, International Accounting, Etc.

Activities and Societies: Anglia Ruskin Students' Union, sport club

Master Of Business Administration (Mba), International Business And Management, Strategy, International Business, Marketing Research, Research Methods

Activities and Societies: Squash, International Union of Erasmus students, Marketing research for Connect Int. (the Netherlands), MBA.

Bachelor´S Degree, Economics, Economics, Enterprise Management, Management In Economic Business Security

Activities and Societies: Head of group, Representative of the course in the University Students' Union, 4th place Miss.

Certificate Of Advanced Study, Process Management, Strategic Management, Continuous Improvement, Process Redesign And Optimization

Certificate Of Advanced Study, Hr Management, Change Management, Talent Management, Human Resources Administration

Additional Degree, Interpreter In The Sphere Of Professional Communication, Linguistics, Business English

Activities and Societies: Head of group