•Contacted and Interviewed prospective students. Determining need and fit, assisting them through the enrollment process from start to graduation. •Provided detailed feedback to students on transcript evaluations; domestic and foreign•Reached a minimum of Interview to Enroll 60%, Enrollment to Start 80% •Maintained student records with established policies while preparing, maintaining and reporting using CRM•Actively assisted with retention efforts such as contacting students by phone, email andtext who were not actively engaged in the process•Referred students with questions regarding financial aid, transcripts, and other issues to the proper personnel.•Participated in professional development and in-services when required while remaining current with Industry trends and advances in technology.•Appointed Social Media Coordinator between the Renton campus and Corporate office as well as the Google Review Champion for recruitment and retention efforts.•Acted as High School and Community Liaison to help with with prospective student initiatives and brand development. •Adapted with National and Regional Accreditations and licensing for Healthcare Certificates and Degrees online, hybrid, and fully on-ground.

•Fostered a fun and creative environment for my two boys (as well as a few neighborhood kids) through experiential learning methods that encourage both critical thinking and physical development.•Spent 5-10 hours most weeks mentoring High School youth from all social and economic backgrounds from my community.•Recruited and coordinated new moms to a fitness organization that promotes building a community and encouraged physical and emotional health for new mothers.•Never stopped investing into people’s lives and am privileges to have had so many others’ pour their love back into my life in return.

•Coordinated and executed recognition and engagement initiatives•Supported performance management initiatives by providing coaching to department managers, documenting processes, participating in the development and delivering of training, and providing administrative support and feedback in conjunction with the HR team•Interviewed, hired, and trained new employees to fulfill business needs•Conducted performance review and statuses with department managers monthly•Provided customer service and conflict resolution skills daily to meet customer needs face to face and over the phone to increase loyalty and sales•Utilized problem solving for employee relations guidance and counsel to employees and department managers•Strong leadership skills and business presence with the ability to partner with and counsel the management team while developing trust at all levels•Managed controllable expenses and payroll, including overtime and scheduling to promote productivity•Strategically oversaw total store operations and processes; proactively made adjustments to ensure company goals are met•Uniquely tailored management skills and communication to help employees quickly learn and retain ever evolving company initiatives•Elected project manager for multiple company programs involving providing store-wide training, implementation, metric tracking, and performance analysis

•Responded to new and current customer needs including: payments, bill inquiries, payment arrangements, and scheduling of service connections/disconnections•Coordinated and utilized resources available to analyze, evaluate, and address customer issues and correct errors on customer accounts•Researched and implemented new company policies and procedures to ensure continual growth in being at my best when assisting customers•Ended the peak season as #1 contractor of both Atmos Energy call center locations based on quality service audits and time management metrics

•Created and presented 2 enhanced sets of Director Level interview packets with updated competencies to HR Director and key upper level managers•Conducted research and gathered feedback on the Support System Director Level Review Board Process and interview questions•Assessed the need for and developed Support System Director Level Review Board Process Guidebook •Gained professional development through Development Dimensions International’s training program including: leading Hight Performing Teams, Essentials of Leadership, and Setting Performance Expectations

•Created and conducted new and returning coordinator training for 30 to 40 employees•Assisted Program Coordinator in updating and redesigning application, interview, and new hire paperwork process using MS Office•Communicated, organized, and scheduled applicants for interviews then conducted interviews via Skype and in person•Managed new hire paperwork, background checks, and training information•Conducted orientations and performance reviews annually•Created tutor schedules based on teacher’s needs while keeping in line with the Federal Work Study program guidelines

Member and Executive Officer •Represented the Top 1% of the Texas A&M University on-campus students leaders•Organized campus wide Soles for Souls shoe driveTreasurer •Managed over $4,000 for the organization

•Recruited 40-60 delegates to participate in 4 regional and 2 national conferences •Supervised delegates in constructing award winning bids for conferences•Prepared and organized all travel and registration arrangements for each conference•Facilitated discussion on key topics at the regional and national conferences in the professional boardroom