Eleni Andritsou Email & Phone Number

Berlin, DE

Berlin, Berlin, Germany

Berlin, Germany

- Led learning and training efforts for Booking.com BV account - continuation of roles and responsibilities held at Booking.com BV, I managed the Booking.com BV account for Majorel.- Ensured seamless alignment between Majorel Services Berlin and Booking.com BV, guaranteeing that practices and goals were harmonized for the successful implementation of.

Berlin, Germany

- Led and managed Quality Advisors and Trainers teams, 10-12 people, on-site and remotely- Supported Operations in achieving KPIs through learning solutions, quality assurance and coaching- Owned EMEA Training plan, production and execution.- Conducted quantitative and qualitative analysis to identify opportunities for change and development.- Managed.

Berlin Area, Germany

- Managed and led teams of 15-18 specialists, overseeing their performance, development, and growth.- Implemented performance management strategies, including setting and monitoring KPIs, to drive team excellence.- Skillfully handled challenging situations with employees, including addressing performance issues and providing constructive feedback..

Berlin Area, Germany

- Provided expert support and guidance to accommodation partners, aiding them in effectively managing their business on the platform.- Advised partners on optimizing their use of the system, including managing availability and rates, to enhance their online presence and bookings.- Acted as the first point of contact for partners, promptly addressing.

Hamburg Area, Germany

- Assisted and advised the company's players through various communication channels.- Worked closely with other departments to provide feedback to game designers.- Strengthened the connection between gamers and online games through exceptional service.

Athens, Greece

- Received and processed customer requests, finding solutions to their problems.- Managed complaints and provided on-the-job training for new employees.

Athens, Greece

- Member of the 1st level support team responsible for escalating technical problems to the Technical Support Department, providing assistance and information on clients' services, and managing complaints.- Took on a key role in training new colleagues on-the-job.

Athens, Greece

- Held responsibility for organizing the store's warehouse, collaborating with the shift manager to ensure efficient operations.- Gained practical experience in the organization and management of store warehousing.

Master Of Science (M.Sc.), Service Management

Master Of Science (Msc), Managing People, Knowledge & Change, Business Administration, A

Master Thesis project : 'Identity Construction through Emotional Work - The case of Hospital Clowns'

Marketing And Communication, Marketing, Very Good

Activities and Societies: AUEB's Drama Team