Éanna Cullen Email & Phone Number

England, United Kingdom

Uk Remote

Revenue & Customer-Focused Professional Services Leader | IRIS Firm Management SoftwareResponsible for overseeing a team of 50+ Consultants and Project Managers, driving high-quality service delivery for IRIS Americas clients. Ensuring client satisfaction through effective leadership, strategic people management, and implementing structural changes. Collaboration across multiple functions to maintain and elevate these standards, consistently improving billability, productivity, efficiency, and utilization. Committed to the well-being of the team, focused on career development by creating opportunities for upskilling and professional growth.

Responsible for Revenue Generating Professional Services for IRIS Americas Practice Management Software. Responsibility for 52 Delivery and Project Management resources. Delivering customer expectations through effective people management and leadership. Working with multiple departments to ensure high standards are achieved and maintained. Improving productivity, efficiency and utilisation. Looking after the well-being of consultants and project managers, developing their careers by providing opportunities to upskill and grow.

Remote

Responsible for the Delivery and Project Management of Professional Services for all software products in the Accountancy Sector. Delivering customer expectations through effective people management and leadership. Working with multiple departments to ensure high standards are achieved and maintained. Improving productivity, efficiency and utilisation. Looking after the well-being of consultants and project managers, developing their careers by providing opportunities to upskill and grow.

Remote

Managing both the awarding winning Application Support Team and the Implementation & Training teams. Setting and measuring KPIs. Generating flexible incident management and escalation proceduresFacilitating new-client project management and existing client on-site and web trainingSoftware release management: Managing beta testing, IAT and client communications

Brighton, United Kingdom

Novelist at MISBELIEVER LIMITEDAgent: sharon@mbgliterary.com

Tottenham Court Road

Payroll Manager (2500-3000 external candidates, 190 internal staff), Credit Control Manager (3000+ clients), Management Accountant.Restructuring and re-staffing of both the Payroll & Credit Control functions. Implementing process solutions in concert with IT: Online Timesheets, RTI, Auto Enrolment Pensions. Processing In-Year HMRC Filing, Year End and P11D submissions. Balance Sheet reconciliations. Management Accounts: preparing reports, budgets, commentaries and financial statements

Langley Street, London

Leading a Team for a large recruitment provider involved in the Finance Sector. Four years spent building and renewing a team, which grew from five members to ten. Involved in training and development staff and implementation of IT solutions

Foldgate Street

Taking calls and providing confidential support.

Kumasi, Ghana

Programme, designed to improve teaching conditions in the city.

Itil® Certificate

Diploma - Ipp

Certificate In Business Accounting

Postgraduate

Accounting

Qualified

Mental Health First Aid (Mhfa) England

Managing With Impact

Advanced Creative Writing