Ernie Arbour Email & Phone Number

United States

Baton Rouge, Louisiana, Us

Responsibility for all operations and technology. • Directed team on implementation of Information Security controls for internal infrastructure and customer hosted solutions.• Built strategic partner relationships that complemented TEI’s products and established reseller relationships creating a new revenue stream.• Instituted budget for the company to project profit and loss and operations management.• Established project process and controls increasing billable percentages from 40% to over 90%.

Baton Rouge, La, Us

Led 9 IT teams, including software development, data management, infrastructure, telecommunications, procurement, service desk, application support, enterprise architecture, and information security. Managed $15M P&L budget, covering procurement for all departments and branches in organization. • Hired to revitalize IT department and provide executive leadership for rapidly growing business. Built team and leveraged current and emerging technologies, meeting demand for new products while mitigating legacy and obsolete solutions.• Led product design, development, execution, and production support, allowing business with $511M in annual revenue to grow $60M per year.• Headed core management team that drove adoption of Agile methodology; focused on big ticket items, identifying, and meeting key requirements. • Improved interdepartmental communications, building alignment between business and technology groups.• Orchestrated solutions that facilitated creation of centralized environment for recovery and operations, allowing company to expand customer base by offering products and services outside of existing physical footprint.• Provided Fintech experience and subject matter expertise, enabling establishment of products, driving additional revenue, supporting overall company growth, and realizing efficiencies in solutions.• Directed team on vision and deployment for primary financial loan origination system upgrades, database conversions, digital product implementations, and support of large loan portfolio growth, enhancing compliance, flexibility for additional business logic, reporting, and risk management. • Developed and formalized Information Security Office, enhancing security and compliance posture.• Spearheaded migration to cloud computing technologies, improving flexibility and scalability.• Guided multiple technology teams in review and procurement of ServiceNow for ITSM solutions, optimizing change, problem, and incident management.

Houston, Texas, Us

Managed IT department with full ownership of network, telecommunications, applications, security, systems administration, enterprise architecture, and desktop support. Held $25M P&L budget responsibilities for all IT operations, including licensing and procurement. • Mentored and empowered staff to identify solutions, increasing revenue and minimizing costs of operations. • Liaised with other IT groups, providing technical knowledge and leadership instrumental for creating effective strategies.• Restructured licensing, support, and maintenance for technology agreements, including Microsoft, VMWare, Citrix, NetApp, Cisco, and Nimble, improving licensing management and inventory accuracy while streamlining process.• Served as principal IT leader on company business continuity plan (BCP team). Oversaw creation and execution of disaster recovery (DR) plans, meeting defined requirements for Recovery Point and Recovery Time Objectives (RPO / RTO). • Consolidated purchases and negotiated contracts; achieved cost savings, allowing additional technology acquisitions for emerging solutions within established budget.• Orchestrated multiple Data Center deployment and migrations for existing environment and acquisitions.

Sugar Land, Tx, Us

Built full IT Department with elite team of 20 total technical resources. Managed customer and vendor relationships, end to end. Provided sales support for potential customers.• Collaborated with product and sales groups, offering expertise and leadership for creating product strategies. • Established forum that encouraged employees to research emerging technologies, share knowledge, and assess feasibility for use in products and solutions.• Initiated product delivery review process and metrics, enhancing evaluation of project performance.• Orchestrated and engineered application service provider (ASP) solution for small-to-medium customers that did not want to invest capital for in-house solutions.• Monitored and provided feedback to Quality Assurance group, improving software deliverables.• Built strategic relationships with vendor resellers, partners, and customers, opening new lines of revenue.• Developed rapport with customers, including Federal Reserve Bank (for US Treasury), CitiBank, and American Express, improving current and future product solutions and overall relationship between organizations.

Us

Lead Information Technology group responsible for software development, including TeleCheck’s Electronic Check, Check and Credit Card Authorization, Credit Card Settlement, Internet Payment, Phone Payment, Warranty, Billing and Accounting products.Key Achievements• Created TeleCheck’s Internet Check Acceptance and PayByPhone products.• Participated in NACHA’s (National Automated Clearing House Association) internet payments workgroup to help define standards for internet check transactions• Successfully stabilized group of developers where there was previously a high turnover rate.• Managed group of developers, which developed all code for TeleCheck’s credit card processing system. The functions of this group included Internet and Audiotext risk management, authorization processing, and settlement. • Managed staff of developers responsible for TeleCheck’s warranty and accounting systems.• Automated end of month procedures for TeleCheck’s accounting system.• Created new Warranty Payable system for TeleCheck, which resulted in a 75% decrease in TeleCheck’s Warranty Payable operations group.• Created accounting utility to help maintain TeleCheck’s accounting data.• Managed partner relationships.• Participated in support of TeleCheck’s mission critical transaction processing systems.• Successfully grew career from software developer to director of software development