Ernie Arbour Email & Phone Number

United States

Baton Rouge, Louisiana, US

• Responsibility for all operations and technology.
• Directed team on implementation of Information Security controls for internal infrastructure and customer hosted solutions.
• Built strategic partner relationships that complemented TEI’s products and established reseller relationships creating a new revenue stream.
• Instituted budget for the company to project profit and loss and operations management.
• Established project process and controls increasing billable percentages from 40% to over 90%.

Baton Rouge, LA, US

• Led 9 IT teams, including software development, data management, infrastructure, telecommunications, procurement, service desk, application support, enterprise architecture, and information security. Managed $15M P&L.
• Hired to revitalize IT department and provide executive leadership for rapidly growing business. Built team and leveraged current and emerging technologies, meeting demand for new products while mitigating legacy and.
• Led product design, development, execution, and production support, allowing business with $511M in annual revenue to grow $60M per year.
• Headed core management team that drove adoption of Agile methodology; focused on big ticket items, identifying, and meeting key requirements.
• Improved interdepartmental communications, building alignment between business and technology groups.
• Orchestrated solutions that facilitated creation of centralized environment for recovery and operations, allowing company to expand customer base by offering products and services outside of existing physical footprint.

Houston, Texas, US

• Managed IT department with full ownership of network, telecommunications, applications, security, systems administration, enterprise architecture, and desktop support. Held $25M P&L budget responsibilities for all IT.
• Mentored and empowered staff to identify solutions, increasing revenue and minimizing costs of operations.
• Liaised with other IT groups, providing technical knowledge and leadership instrumental for creating effective strategies.
• Restructured licensing, support, and maintenance for technology agreements, including Microsoft, VMWare, Citrix, NetApp, Cisco, and Nimble, improving licensing management and inventory accuracy while streamlining.
• Served as principal IT leader on company business continuity plan (BCP team). Oversaw creation and execution of disaster recovery (DR) plans, meeting defined requirements for Recovery Point and Recovery Time Objectives.
• Consolidated purchases and negotiated contracts; achieved cost savings, allowing additional technology acquisitions for emerging solutions within established budget.

Sugar Land, TX, US

• Built full IT Department with elite team of 20 total technical resources. Managed customer and vendor relationships, end to end. Provided sales support for potential customers.
• Collaborated with product and sales groups, offering expertise and leadership for creating product strategies.
• Established forum that encouraged employees to research emerging technologies, share knowledge, and assess feasibility for use in products and solutions.
• Initiated product delivery review process and metrics, enhancing evaluation of project performance.
• Orchestrated and engineered application service provider (ASP) solution for small-to-medium customers that did not want to invest capital for in-house solutions.
• Monitored and provided feedback to Quality Assurance group, improving software deliverables.

US

• Lead Information Technology group responsible for software development, including TeleCheck’s Electronic Check, Check and Credit Card Authorization, Credit Card Settlement, Internet Payment, Phone Payment, Warranty.
• Created TeleCheck’s Internet Check Acceptance and PayByPhone products.
• Participated in NACHA’s (National Automated Clearing House Association) internet payments workgroup to help define standards for internet check transactions
• Successfully stabilized group of developers where there was previously a high turnover rate.
• Managed group of developers, which developed all code for TeleCheck’s credit card processing system. The functions of this group included Internet and Audiotext risk management, authorization processing, and settlement.
• Managed staff of developers responsible for TeleCheck’s warranty and accounting systems.