Emma Reins Email & Phone Number

New York, Ny, Us

New York, New York, United States

-Contributed to increased sales by maintaining an exclusive atmosphere to encouraged repeat visits from high-profile clientele-Supervised staff to ensure adherence to rigorous club standards, rules, and policies expected for high-profile clientele-Assisted in recruitment and training of new staff to foster a positive work environment and exceptional customer service

New York City Metropolitan Area

-Planned, organized, and executed a variety of successful events, contributing to increased foot traffic and revenue.-Spearheaded initiatives that resulted in a remarkable $50,000 increase in revenue during a single week, showcasing a strategic approach to maximizing sales opportunities.-Successfully managed shifts and floor operations, optimized seating arrangements, table turnover, and collaborated with kitchen and bar staff to enhance overall event efficiency.-Maintained a welcoming atmosphere at the door entrance, addressing customer inquiries and concerns along with managing guest lists and reservations to ensure a seamless check-in process.-Directed and motivated a dynamic host team, scheduling shifts and providing ongoing training to deliver exceptional customer service and smooth day-to-day operations.

New York, New York, United States

-Directed day-to-day front-of-house operations in a fine dining setting, ensuring the highest standards of service and hospitality.-Implemented and managed a sophisticated reservation system tailored to the demands of fine dining, resulting in efficient seating arrangements and heightened guest satisfaction.-Facilitated VIP and high-profile guest experiences, demonstrating discretion and attention to detail.-Helped orchestrate the strategic seating of reservations to optimize table turnover and enhance the overall dining experience of 400 guests per night

•Conduct outreach for guest speakers, coordinate marketing materials, and publicize events to the NYU community to ensure a clear focus for the organization•Create posters to promote events and distribute materials to faculty, staff, and students •Increased membership and engagement by 320% via conducting outreach to faculty to develop new programs and events •Organizing faculty presentations on a variety of topics related to material and process engineering

Analyzed New York City data from COVID-19 pandemic to determine risk behavior differences between hospital personnel and the general population

New York, New York, United States

Supervised and assisted patrons in fitness areaMonitored safety and well-being of guests including implementing COVID-19 rules and guidelinesProvided welcoming and confidential customer service when interacting with university membersUtilized outside assistance during conflict resolution when needed to handle issues as efficiently and professionally as possible

New York, New York, United States

Engaged with NYU members to educate and enforce university public health protocolsDocumented observations and findings to help the NYU community remain safe and informed

Evaluated, tested, created, and manufactured cosmetic products using homogenizers, viscometer, vacuums, and pH meterUsed market trend research to develop and test the stability/shelf-life of 6 new suncare products with high end ingredients to support the sales teamDeveloped and modified formulas to better fit customer and company needsCollaborated and supported chemists to reach deadlines, present new developed products, and modify products for customer needsDeveloped knowledge and understanding of cosmetic formulation technologies, raw materials, and emulsion theory

Advertised and sold over $10,000 worth of products tailored to specific customer needsGreeted and interacted with customers in a warm and welcoming manner to develop relationshipsCollaborated closely with owners to increase social outreach and online presence

Assisted guests with reservations and seating in a professional and courteous mannerOrganized the restaurant in accordance with capacity fluxes to ensure maximum efficiency and positive customer experienceAdministered support to coworkers when needed to maintain a positive work environment and elite business productivityEnforced COVID-19 sanitation and safety laws and policies in a kind and courteous manner

Marketed and sold over $1,000 worth of products to satisfy customer needsManaged over 300 monetary transactions with customers in an engaging and professional mannerAdministered support to coworkers when needed to maintain a positive work environment and elite business productivity

Marketed products energetically to consumers while accommodating varying client needsWorked, communicated, and collaborated with people of different languages and customsTraveled and worked in foreign markets on multi month contracts

Monitored safety and well-being of guests by implementing rules and guidelinesPerformed various jobs as needed around the facility including office work, cleaning, safety, and pool upkeep