Ricardo Elias Email & Phone Number

United States

2023 Spotlight on Excellence award winner- Ascendon development paired with AWS development to showcase a critical call center use case. It paired the propensity of a customer to churn with the customer's usage patterns, creating a recommendation that would improve the churn score, save agent cost, and allow the customer to self-service the change in plan and answer any questions. The project utilized multiple AWS assets to asses the propensity to churn and usage patterns, develop a recommendation, send an email using generated language for the recommendation, provide an endpoint that the CSR and Consumer applications could use for details, and extend a chatbot that had direct access to all of the data and recommendations. The front-end applications linked from the email prompted the user from the service to ask if a recommendation was available.

Chicago, Illinois, United States

Helped lead the migration of legacy code bases (5+) to a modern REACT framework.Responsible for the creation of shared code libraries (3+) that helped set up code standards and improve new project setup time.Responsible for helping set up the build and release pipelines (8+) standards using Microsoft Azure and AWS configuration.

2019 Jellyvision Hackathon WinnerHelped with onboarding of our engineering team onto JV's proprietary tech in order to produce our Alex on Leave of Absence product in a timely manner.Created an internal testing tool that helped speed up development work and allowed the engineering team to narrow down and fix data related bugs.Extended an existing internal debugging tool to automate JIRA ticket creation.Helped in the migration of the Leave of Absence v1 product to use JV’s modern platform and services. Architected tooling and processes that would allow our production team to build a component of our Leave of Absence v2 product using React and JSX

Updated one of JV's internal frameworks to be mobile friendly and responsive. This framework ended up being used in 5 client projects and 2 internal ones.Delivered on time to a client a configurable AngularJS based product that required working closely with a client's engineering team, and their third party consultant.

Worked closely with Project Managers and the Production team (Writers, Artists, Media and Sound Producers) to deliver on time a variety of HTML, JS, PHP, and Flash based client projects.Created an internal debugging tool used to collect a snapshot of the data, device specifics, and other useful information used for fixing bugs.

Led the production of multiple client projects that used JV's internal framework, including some that were translated to multiple languages.

Produced HTML content, maintained CSS styling, and programed customized functionality for one of JV's internal HTML/JS based frameworks. Also was responsible for creating landing pages using style guides, and adding custom javascript features to existing HTML pages.

I create dynamic webpages using HTML, CSS, and Javascript.