NCS -College of Clean Tunnel Equipment Maintenance & Repair TrainingNCS - College if Clean Cleaning Solutions Course11/2022

Direct operations for 13 locations through out New York State. Focus on safety, integrity and providing unmatched quality of service in the automotive care industry.

Supports all aspects of compliance and privacy programs. Develops, implements and monitors policies, procedures, processes, training, and corrective action plans. Ensures compliance with all federal and state laws and regulations governing agency. Identifies areas of risk through internal audits, investigations, QA and QI committees. Develops and implements plans to manage identified risks.

Bottom-line oriented Site Supervisor with nine years of progressively responsible experience developing, managing, and motivating highly effective sales and service teams. Outstanding track record of achievement in promoting staff to management level positions, securing total customer satisfaction, and increasing yearly revenue through sales success and cost reduction. Personable and positive attitude. Excellent interpersonal, written, and verbal communication skills. Establish and implement the use of logistics, inventory management, tool tracking, and maintenance systems.

Responsible for spring/summer and fall/winter facility operations.• Summer operations: Fully responsible for 12 Syracuse area businesses. • Winter operations: Responsible for 8 accounts and reported directly to ownership.

Responsible for all aspects of branch including 4 Core Areas: Operating Profit, Fleet Growth, Customer Service, and Employee Retention. Developed sales, marketing and fleet tracking plans that lead to increased branchprofit and 68% fleet growth.