Customer Project Manager•Implement Technology solutions, manage customer relationship and report progress of projects through various Ericsson tools and systems•Maintain financial budgets, manage margins, update systems, process change orders, obtain Customer acceptance to close projects and generate revenue•Lead cross functional project teams, sub-contractors and approve invoicing of work completed

Customer Operations Account Manager•Served as central point of contact for several Major and numerous Independent Service Provider (IESP) customers and account teams to manage their overall customer/vendor operational experience. •Job function consists of working with multiple LOB (Lines of Business) organizations in generating support SLA’s (Service Level Agreements) to customers that enable them to efficiently and cost effectively manage products in their networks while providing revenue generation. LOB’s involved in SLA activity included Engineering, Installation, Network Management, Technical Support, Emergency Recovery and Repair/Return organizations.•Responsibilities included matrix managing teams to provide support including network problem resolution, software corrective content development and delivery, product training, network management tools, and technical information. Products included in assigned account base included Optical Metro and Long Haul Transport, VoIP, TDM, CDMA and Enterprise. Customer’s network consists of over 40,000 Network Elements and nodes on various platforms and software releases.•Served as project manager for introduction and upgrades of Hardware and Software projects in assigned customer base. Single point of contact for escalations and coordination for engaging Engineering, Materials, Schedulers, Installation, Services and other pertinent organizations to ensure projects were completed on time and within defined budget.•Worked closely with the sales team to develop account plans, define revenue opportunity strategies, value propositions and quotes for assigned customer base. Drove revenue generation through development and presentation of support packages to end customers.