• Supported mainframe Claims Processing System (COBOL, DB2, IMS, Easytrieve, JCL) with analysis, development and implementation of enhancements and upgrades utilizing Agile methodology• Wrote and reviewed documentation of existing Claims Processing System functions as prelude to planned modernization effort• Collected and organized output from contract group tool’s deconstruction of COBOL jobs• Completed project shadowing Production Support group to learn triage, debugging protocol and set up server password maintenance system. • Planned and coordinated process defining, testing and documenting CA APCDOC Balancing code for JCL.• COBOL, DB2, SQL, SPUFI, IMS DB, JCL, Easytrieve, VSAM, FTP, IBM Utilities, File-Aid, Endevor, z/OS, CA7, TSO/ISPF, Agile, Rally

Client: Securian Financial Group through Apex Systems• Scrum software development team software engineer• Performing analysis, design, development, testing, and implementation supporting national and international Financial Institution market mainframe systems• PL/I, DB2, SQL, SPUFI, IMS DB/DC, JCL, z/OS, Panvalet, TSO/ISPF, File-Aid, Jira, Agile

Client: Great Lakes Higher Education Corp/Nelnet• Educational loans servicing contributor; coded, tested and implemented enhancements and break-fixes to Guaranty Business Operations (GBO) systems COBOL /DB2 programs in Agile methodology• Created, submitted, monitored IT work requests on BMC Service Request Management Remedy WR Console • Production support for GBO systems• Reviewed code and promotion documentation for team members during implementation process • Created and executed ad hoc SQL jobs for user client business intelligence queries• COBOL, DB2, CICS, SQL, SPUFI, JCL, z/OS, IBM MQ, ChangeMan, CA7, INSYNC, TRMS, TSO/ISPF, Confluence, Jira

Client: IBM• Consolidated Accounting team member in construction of mirror environment for testing, including coding modifications to Rexx conversion jobs • Designed, constructed and unit tested enhancements and break-fixes to AIW and FIW systems while utilizing Agile methodology• Production support for IBM Accounting systems AIW, FIW and Hyperion; included troubleshooting abends, communicating job requests to Operations and documenting incidents• Reviewed code and promotion documentation for team members during implementation process• Maintained FIW System incident tracking and conducted monthly FIW incident review meeting• Maintained Rational Team Concert (RTC) tracking of my development stories and tasks for project activities• PL/1, DB2, SQL, REXX, SPUFI, JCL, z/OS, QMF, SCLM, IBM File Manager, IBM MQ, TSO/ISPF, FTP

Client: Bank of America - Merrill Lynch• Global Markets Settlements team member, coded, tested and implemented updates to COBOL/CICS/DB2 • Broker Dealer Separation project contributor performed analysis on company-wide legacy systems to fulfill Federal mandate to partition business from personal financial systems• COBOL, CICS, DB2, SQL, IMS DB/DC, JCL, VSAM, TSO/ISPF, IBM Utilities, Jira, Agile Methodology

• Tech Lead, provided leadership and technical guidance to mainframe and distributed application developers for multiple projects updating Facets managed healthcare application system including ICD-10 conversion• Supported Facets mainframe Production and test applications systems (Eligibility/Membership, Finance, Claims), coded, tested and implemented project development, defect resolution and enhancements, performance tuned using Strobe; created and reviewed for approval test JCL job Endevor packages for syntax and adherence to department standards; participated in formal code reviews of technical specs, programs and JCL for project releases • COBOL, DB2, SQL, JCL, VSAM, TSO/ISPF, FTP, IBM Utilities, File-Aid, Endevor, Tivoli, Xpediter, Strobe

Client: State of New Jersey Office of Information Technology• Medicaid team member, coded, tested and implemented updates to COBOL/CICS/IMS programs to convert data for new codes classifying assisted living Medicaid beneficiaries while fulfilling critical deadline.• COBOL, CICS, IMS DB, JCL, Librarian

Client: IBM/Express-Scripts/Medco• Benefits and Eligibility team member, converted Express Scripts COBOL/CICS/DB2 programs, BMS maps and DCLGENs to Medco Health standards while adhering to HIPPA privacy and client security standards.• Performed post-installation “warranty” support for CICS Pharmacy Benefit Management system programs • Served as Endevor and CICS Subject Matter Expert for other team members.• COBOL, CICS, DB2, VSAM, JCL, Intertest

• Served as Subject Matter Expert in Micro Focus Enterprise Edition products (Studio, Server, Enterprise Developer) to provide technical assistance to customers in migration of legacy mainframe applications to workstation environments . • Reviewed and triaged support incidents opened by customers and collegues, communicating with incident raisers to obtain information and attempt to diagnose, recreate in test environments and resolve. • Documented complex technical issues and resolutions via Micro Focus knowledge base articles.• Documented and raised quality defects when problems with company software required.• Updated product documentation for Micro Focus Open PL/I software and created automated test cases to be included in software package.• PL/I, COBOL, CICS, IMS, DB2, JCL, Windows XP/Vista/7, Micro Focus workstation product line

Client: BLUE CROSS / BLUE SHIELD OF MICHIGAN• Pharmacy Benefits Manager (PBM) project Team member, designed and developed inbound Pharmacy Claim processing system after change in third-party vendors; maintained, supported and enhanced PBM system on demand; provided support for Pharmacy Claims business team, writing ad hoc programs producing reports and extracting data; analyzed and documented previous system facilitating new design and retirement of old to minimize impact on active applications• Application Developer in Consumer-Directed Healthcare and Professional Claims IT projects.• Developed new applications, maintained/enhanced existing applications, coded software tools as needed.• Analysis, specification writing, flowcharting, coding, testing, documentation and installation of applications. • Conducted code reviews and QA inspections of software elements.• Wrote user cases and software architecture documents including Rational Rose diagrams.• Served as Test Lead on numerous projects; created test strategies, tracked defects, generated project metrics • Served as Lead SIT and UAT tester on multiple projects; wrote test plans, created, ran and debugged JCL, logged testing details, and archived project results; adhering to HIPAA privacy regulations.• Trained and mentored staff in IBM MFS online screen development and SIT/UAT testing strategies.• Developed system, testing and implementation tracking documents on mainframe and Excel spreadsheets.• Wrote Test Team “Contract Worm” program to extract selected contracts• Presented with Certificates of Recognition for Pharmacy Benefits Manager Project (2010), Healthcare Savings Account (HSA) Project (2009) and Consumer-Directed Healthcare (CDH) Project (2008).• Cobol, DB2, SQL, SPUFI, IMS DB/DC, CICS, MFS, Endevor, Xpediter, JCL, Syncsort, CLISTs, Word, Excel, Visio, IBM Rational Rose, SDLC.

Client: GENERAL MOTORS• Interviewed GM subject matter experts to transfer knowledge on large, multi-application automotive materials/supply and EPA standard fuel economy test master systems. • Analyzed findings and prepared technical specifications; worked with teams in U.S. and India.• PL/1, Cobol, CICS, IMS DB/DC, DB2, Word, Excel

Client: STATE FARM INSURANCE CO.• Performed pre-design analysis on a multi-module customer policy master system; saved client significant costs by determining and recommending that a scheduled project was not necessary.• Conducted requirements analysis, specification writing, documentation, coding, testing and installations.• Designed, constructed and tested numerous enhancements to customer policy master system adhering to service orders and insurance regulations. • Documented changes and maintained tracking documents for archival purposes; tracked project status. • PL/1, Cobol, IMS DB/DC, DB2, SQL, VSAM, JCL, Panvalet, Word, Excel

• Provided telecom customer service and support, including tailoring service offerings, handling complaints, completing customer orders, and filing order paperwork.• Honored with monthly bonuses for top sales performance and customer service.

Client: KEYSPAN ENERGY• Designed, constructed, tested and installed data transformation programs for a large batch data conversion project; collaborated with client staff; mentored staff programmers and consultants.• Validated data during system testing phases; created pseudocode modules and SQL/SPUFI queries.• Selected to re-design of project specifications after company acquired a utility company; designed system to accommodate new data.• Identified and debugged major master program issues; created DB2 table, database and access module.• Retained at company longer than other non-analysts based on ability to learn DB2, SQL and QMF.• PL/1, DB2, SQL, QMF, SPUFI, VSAM, JCL, Word, Excel

Client: THE EQUITABLE LIFE ASSURANCE SOCIETY• Developed and installed software application to load and maintain new IMS database and online screens for a 2 million-policy Computer Assisted Policyholder Service (CAPS) claims system.• Served as liaison with client staff; supervised offshore consultant staff and mentored in-house staff in IMS database development.• Analyzed offshore testing, prepared status reports, and created IMS database PSBs, DBDs, ACBs, and BTS/CLIST testing jobs.• Created department change management procedures for system testing and software.• Cobol, IBM Assembler (BAL), IMS DB/DC, MFS, DB2, SQL, VSAM, JCL, CLISTs, Syncsort, Word, Excel

Client: AMERICAN EXPRESS• Oversaw, coordinated and implemented two major Customer Information Management External Acquisition Pre-approved direct mail credit card campaigns.• Managed project in collaboration with marketing, Amex Risk group, vendors, credit bureaus, and partner companies (Delta Airlines, Hilton Hotels); led process analysis and QA; wrote process documentation and debugged batch program code.• Cobol, Syncsort, JCL, Excel, Word

Client: BANK OF NEW YORK • Provided technical support and coded, tested and implemented enhancements to a batch/online pension payment-disbursement system. • Cobol II, VSAM, Endevor, JCL

Client: LUCENT TECHNOLOGIES, INC. • Served as Year-2000 testing developer for IBM on Lucent online/batch inventory system.• Interviewed client staff, reviewed code to develop test scripts • Cobol, IMS DB/DC, MFS.

Client: CHASE MANHATTAN BANK • Performed technical support on Remittance and Commissions System.• Coded and tested enhancements. • Wrote system documentation. • Cobol, IBM Assembler, IMS DB/DC, MFS, TSO, JCL, File-Aid

Client: BANK OF NEW YORK• Coded and implemented enhancements to batch Stock Transfer systems.• Wrote sub-system to store and produce reports on client reserve share account status. • COBOL II, Easytrieve, IMS DB/DC, VSAM, TSO, JCL, File-Aid, Endevor, Syncsort, MS Word

Client: NYNEX • Coded, tested and installed enhancements to ICRIS online telephone inquiry system • COBOL II, IMS DB/DC, VSAM, MFS, TSO, BTS, JCL, Excel, Word

Client: CHEMICAL BANK • Developed, coded and installed enhancements to CCF and CCMS online/batch bank wholesale transaction posting systems• Wrote conversion/utility programs for system maintenance• Debriefed CCF/CCMS SME and created system documentation • COBOL I/II, IBM Assembler, IMS DB/DC, VSAM, JCL, Endevor

Client: FEDERAL RESERVE BANK • Installed new release of online security for Accounting System• Standardized Endevor storage environment• Participated in Cobol-to-Cobol II conversion • COBOL I/II, IMS DB/DC, JCL, Endevor, WordPerfect, Lotus Notes

Client: AT&T BELL LABORATORIES• Coded and installed batch Electronic Switch Provisioning System enhancements • COBOL II, IMS DB, JCL

Client: AT&T• Coded, tested and implemented enhancements to batch Call Data billing report, Credit Treatment and Financial Inquiry Database systems• Performed full life-cycle development of mainframe element of new mainframe-client server telephone collections/inquiry voice response test platform system • IBM Assembler, COBOL I/II, PL/I, VSAM, MFS, IMS DB/DC, JCL

Client: BELL COMMUNICATIONS RESEARCH • Assisted in design review of Autotest circuit design test system• Coded, tested and implemented enhancements to online OPS circuit design system that fed OPS/RSA/WFA systems • PL/I, IMS DC, JCL, Endevor

Client: NYNEX • Coded, tested and implemented online and batch Service Order Processing (SOP) system programs, screens and JCL • PL/I, IMS DB/DC, VSAM, MFS, TSO, JCL

Client: AT&T COMMUNICATIONS • Coded and tested online/batch billing Report Processing System enhancements • PL/I, IBM Assembler, IMS DB/DC, JCL

Client: CON EDISON • Performed full life-cycle development of COSIN online project reconciliation system--coding, testing and installation• Development of COSIN system database and accessor and utility programs• Applications support for PPMS, TICS and COSIN systems• Development of new online Scheduled Maintenance subsystem programs, screens and utility programs • PL/I, IMS DB/DC, MFS, JCL, BTS, DLT0

Client: AT&T COMMUNICATIONS • Coded and tested online/batch billing system application• Conversion of BAC system to new, in-house-developed application procedures • PL/I, IBM Assembler, IMS DB/DC, MFS, JCL

Client: BELL COMMUNICATIONS RESEARCH• Coded, tested and installed enhancements to online telephone circuit design system (MDS)• Converted existing system from IBM Assembler to PL/I• Provided technical support to IBM Assembler-trained staff • IBM Assembler, PL/I, IMS DB/DC, MFS, JCL, Syncsort, EndevorClient: AT&T INFORMATION SYSTEMS LABORATORIES• Maintained, coded, tested and installed periodic updates to batch assets transfer system for Bell divestiture process• Provided off-hours technical support for overnight transfer runs • IBM Assembler, PL/I, IMS DB/DC, MFS, JCL

• Coded, tested and installed enhancements to online Cargo Reservations system • IBM Assembler, ACP/TPF, JCL, Panvalet

• Provided technical support for Service Orders System applications and operations staffs• Designed and maintained disaster recovery and online terminal security systems• Maintenance of mass storage for volatile, frequently variable data storage requirements • UNIVAC EXEC-1100, MASM-1100

• Provided technical support for Claims Processing System and peripherals • Rotated among various insurance departments as part of training regimen• IBM Assembler, JCL, Panvalet

• Director of youth-oriented social service agency under Special Educational Programs Department • Designed cultural and educational programs for disadvantaged youth• Recruited university volunteers• Program fund-raising