Earl D. Hayes

Earl D. Hayes Email and Phone Number

Operations and Customer Service Leader | 20+ Years in Operational Management | Expert in Data-Driven Strategies & Process Improvement | Driving Productivity & Customer Satisfaction Across Diverse Industries @ PNC
pittsburgh, pennsylvania, united states
Earl D. Hayes's Location
Dayton, Ohio, United States, United States
Earl D. Hayes's Contact Details

Earl D. Hayes personal email

About Earl D. Hayes

As a seasoned Customer Service Leader with over 20 years of experience in operational management, I have dedicated my career to enhancing customer experiences and driving organizational success across diverse industries. My expertise lies in developing and implementing data-driven strategies that not only improve processes but also elevate productivity and customer satisfaction.I possess a robust skill set that includes leadership, coaching, and performance improvement, which I leverage to empower teams and cultivate a high-performance culture. My approach is rooted in collaboration and open communication, ensuring that every team member feels valued and motivated to contribute to our shared goals.I invite recruiters and industry professionals to connect with me as I explore new avenues to leverage my expertise in customer service and operational management. Together, we can drive meaningful change and create outstanding customer experiences that set organizations apart in today’s competitive landscape.

Earl D. Hayes's Current Company Details
PNC

Pnc

View
Operations and Customer Service Leader | 20+ Years in Operational Management | Expert in Data-Driven Strategies & Process Improvement | Driving Productivity & Customer Satisfaction Across Diverse Industries
pittsburgh, pennsylvania, united states
Website:
pnc.com
Employees:
48208
Earl D. Hayes Work Experience Details
  • Pnc
    Operations Leader
    Pnc Jun 2020 - Present
    Leader responsible for loan onboarding of new customers and acquired mortgage loan customers. Service level Management – Accountable for regulatory compliance and the evaluation of Risk to customers and the bank. Responsible for overall Quality Assurance (QA) of internal and external (partnered) results. Key partner to external vendors who assist with loan onboarding. Responsible for Key operational targets that drive organizational success.
    View
  • Lmg Holdings Inc.
    Senior Contact Center Manager/Customer Experience Leader
    Lmg Holdings Inc. Apr 2018 - Oct 2019
    Cincinnati,Oh
    Boosted employee retention by 18% through targeted recruitment and training programs.Enhanced satisfaction scores by 12% by revamping quality assurance protocols.Increased team productivity by 25% by streamlining operational workflows.
  • Charter Communications
    Manager Of Care Operations
    Charter Communications Sep 2014 - Nov 2017
    South West Ohio
    Results oriented professional, leading the way for over 150 Customer Service and Sales employees in Southwest Ohio.Improved First Call Resolution by 4% through data analysis and targeted coaching initiatives.Increased CSAT scores from 2.7 to 3.7 by redesigning customer service processes.Reduced churn by 7% by aligning customer retention strategies with corporate objectives.
    View
  • Service Industry Research Systems (Sirs, Inc)
    Manager Of Field Operations
    Service Industry Research Systems (Sirs, Inc) Jul 2012 - Mar 2014
    Highland Heights And Fort Mitchell, Ky.
    * Complete Field Operations oversight for Sales Predictability Consumer Research (Qualitative and Quantitative).Led a 260-person team, achieving 98% adherence to SLAs through enhanced tracking tools.Improved operational efficiency by 22% through team-building initiatives.Increased response accuracy by 15% by redesigning data collection processes.
  • Impact Resource Group
    Director Of Contact Center Operations
    Impact Resource Group May 2007 - Jul 2012
    Inspired Call Center Operations, balancing results and culture.Achieved a 36% improvement in training graduation rates through tailored development programs.Reduced scheduling conflicts by 20% by implementing a workforce management system.Optimized budget utilization to enhance service delivery quality.
    View
  • Key Bank - Mcdonald Financial Group
    Sales Through Service Leader
    Key Bank - Mcdonald Financial Group Sep 2005 - May 2007
    Dayton, Ohio Area
  • Office Depot/Viking Office Products
    Customer Relations Manager
    Office Depot/Viking Office Products Sep 2003 - Dec 2005
  • Sbc/ Ameritech
    Senior Manager Of Consumer Sales
    Sbc/ Ameritech Jul 1999 - Jul 2003
    Dayton, Ohio Area

Earl D. Hayes Skills

Leadership Call Centers Customer Service Recruiting Customer Satisfaction Sales Team Building Operations Management Training Employee Training Process Improvement Call Center Performance Management Employee Relations Leadership Development Coaching Customer Retention Strategic Planning Account Management Vendor Management Sales Management Management Retail Team Leadership Project Management Microsoft Excel Human Resources Cross Functional Team Leadership Call Center Development Hiring Budgets Change Management Analysis Volunteering Philanthropy Project Planning P&l Organizational Development Public Speaking Microsoft Office Time Management Mentoring Program Management Event Planning Customer Experience Sales Operations Customer Relations Business Process Improvement

Earl D. Hayes Education Details

Frequently Asked Questions about Earl D. Hayes

What company does Earl D. Hayes work for?

Earl D. Hayes works for Pnc

What is Earl D. Hayes's role at the current company?

Earl D. Hayes's current role is Operations and Customer Service Leader | 20+ Years in Operational Management | Expert in Data-Driven Strategies & Process Improvement | Driving Productivity & Customer Satisfaction Across Diverse Industries.

What is Earl D. Hayes's email address?

Earl D. Hayes's email address is l8****@****aol.com

What schools did Earl D. Hayes attend?

Earl D. Hayes attended Antioch University.

What skills is Earl D. Hayes known for?

Earl D. Hayes has skills like Leadership, Call Centers, Customer Service, Recruiting, Customer Satisfaction, Sales, Team Building, Operations Management, Training, Employee Training, Process Improvement, Call Center.

Who are Earl D. Hayes's colleagues?

Earl D. Hayes's colleagues are Jessica Haber, Shelby Shope, Anita Ventura, Cams, Kate F., Marcques Stephens, Gregory Edwards, Cfa, Zachary Regan.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.