Earl Lyons Email & Phone Number

Toronto, Ontario, Canada

• Lead a team of Lending and Insurance Specialists that identify, develop and implement plans to increase advisor productivity, business growth, product penetration, client franchising and customer satisfaction. • Work in partnership with Senior Leaders, Executives, Retail Distribution, Risk Management, Product, Frontline Effectiveness and Client Care to re-evaluate and resolve program, policy and process escalations.• Develop and implement strategies to drive market share growth in mortgages, secured and unsecured lending, credit cards and creditor insurance for both Personal and Small Business clients• Provide regional client, competitive and market insights to partners to support the development of new campaigns, client offers and product features. • Attract and retain Specialist talent and invest aggressively in team capability.• Supports market leaders in building advisor proficiency and identifying capability gaps.• Supports the building and implementation of Regional and Market business plans.• Partner with Market Vice Presidents in identifying and implementing training plans that will build efficient frontline sales capability.

Toronto, Ontario, Canada

• Impact Retail Distribution financial results by increasing the coaching capability of frontline leaders and their ability to improve the level of productivity of their sales and advice teams.• Coordinate business partners to address capability and performance gaps.• Build leadership capability and confidence to transfer skills to team.• Foster high performing sales culture through a consistent operating model and coaching • Provide guidance to the District leadership team and partner/specialist groups with thorough analysis, interpretation, and observation• Act as a trusted credible advisor to leadership at all levels• Provide advice and counsel to leaders on conducting effective team and one-on-one interactions to drive performance and employee engagement. • Build the capability of leaders in using Financial Planning tools.• Monitor ongoing coaching activities to ensure sustainment and effectiveness of modified behaviors.• Support the execution of change management plans to effectively impact and sustain behavioral modification.• Identify and leverage recognized best practiced sharing in partnership with other leaders and peers • Effectively build capability of the digital channels to ensure Banking Centre employees are comfortable with multimedia and technology.• Champion sales and advice tool knowledge and build capability in leaders in reviewing and assessing quality plans and recommendations presented to clients.

• Provide senior leadership to 30 portfolio managers and associates in multiple high-impact business units.• Build a culture emphasizing the highest-quality service and trusted financial advice. • Lead the sales process to maximize profitability, productivity, and client satisfaction.• Monitor the progress of sales volumes to business and sales plans. • Develop strong relationships within the community via workshops, seminars and volunteer presence• Establish on-going recruitment efforts to identify, attract and select high performers• Establish effective strategies for deepening the relationship with clients, decreasing attrition rates and improving service use count.• Monitor compliance on the financial advice component and ensure all aspects of risk are effectively managed• Provide on-going advice, guidance & mentoring to direct reports, including performance coaching on sales and service management disciplines, tools and techniques, processes and standards, and involvement in complex client negotiations.

Toronto, Canada Area

• Successfully managed a team of four leaders and a retail sales and service team of fifty • Responsible for the profitable growth of one of the largest portfolios in the country• Fostered an environment that promotes the development of talent and career advancement• Developed future leaders and financial advisors• Coordinated and facilitated sales skill development classes• Attracted talent to organization with interviewing, training and outreach• Mentored junior leaders and provided career guidance• Created business plans, coordinated execution, delegated as necessary and ensured completion through organized follow-up.

Toronto

• Recruited to aid in the development of a new Canadian retail operation. • Supervised five major markets; Victoria, Vancouver, Calgary, Toronto and Ottawa. • Selected, interviewed and trained each location’s management and sales teams. • Created the retail chain’s Selling Skills Package.• Formed solid lines of communication between field staff, management, out-source directors and parent company. • Ensured all opening deadlines were met through detailed planning and prioritizing. • Exceeded parent company’s goals and objectives for sales and customer response with thorough coaching and follow up of sales and management teams.

Toronto, Canada Area

• Recruited as Flagship Store manager to increase results of a struggling business unit• Developed system of management dynamics to ensure optimum levels of communication, performance coaching, follow-up and feedback.• Aided in the development and launch of improved Selling Skills package for retail chain. • Created both short and long-term action plans and outperformed all financial benchmarks• Created strong lines of communication between Allocation Team, Visual Department, Human Resources and field Management. • Aided in the development of new method of monitoring departmental productivity, trending the results and using the information to accelerate revenue growth.

• Oversaw the interviewing, selection, training and scheduling of entire staff• Implemented new methods of training and development and followed-up so as to ensure consistent customer service and productivity growth.• Created In-store Specialist Program to create leaders and increase product knowledge. • Aided in the regional recruiting of staff and management through Job Fairs, Information Sessions and Branding Discussions for post secondary students. • Maintained active role as mentor and sounding board for new WorkStudy Interns experiencing challenges and growing pains. • Led orientation, branding and training seminars • Executed duties of Merchant, Customer Service Manager, Staffing Manager, Training Manager

Bachelor'S Degree, Earth Sciences

Completed final year of B.Sc. majoring in Earth Sciences and with minors in History and Political Sciences.

Bachelor'S Degree, Geological And Earth Sciences/Geosciences

Completed two years of a three year Earth Sciences B.Sc. program. Majored in Geochemistry with a minor in Computer Sciences. Awarded.