Earl Singleton Email & Phone Number

Detroit, MI, US

• The online bank and publicly traded digital financial services company providing a portfolio of financialproducts to consumers, businesses, corporate clients and automotive industry dealers where ascendingthrough.
• Monitoring over 520 key vendors and suppliers to ensure compliance to Ally’s policies and regulatoryregimes and guidelines.
• Deploying governance oversight and examine routines within Ally’s risk tolerance framework for over 90Relationship Owners.
• Providing advice and counsel around non-compliance remediation and analyze resolution throughoutthe TPRM Lifecycle.
• Implementing comprehensive risk indicator mechanism and work with BLR stakeholders on correctivemeasure implementation.

Detroit, MI, US

Direct oversight leading a team of Business Analyst responsible for deploying governance and control standards to mitigate risk exposure throughout Ally’s policy and procedure change management risk framework.

Detroit, MI, US

Strategically planned and evaluated the daily activities of call center managers to ensure the achievement of corporate objectives for quality service and loss avoidance.

Medford, OR, US

Developed operating strategies and digital service initiatives to enhance the end-user’s online experience via live chat, email and social media support channels. Managed a team of two support managers, 18 team leaders, and 300+ onsite and remote Customer Care specialists.

Palo Alto, CA, US

Tasked with the creation and deployment of live chat, email, social media, and voice services and support channels for newly offered HP cloud services and products.