• Successfully delivered production-ready digital assets across multiple frameworks, streamlining workflow efficiency and meeting project timelines as measured by consistent on-time project delivery.• Crafted purchase and upgrade solutions, improving user satisfaction and conversion rates, as measured by a 15% increase in product sales and user account upgrades.• Developed and implemented a comprehensive operational plan, standard operating procedures, and prospect life cycle utilizing ClickUp software, resulting in a 20% quarterly increase in team productivity and client sales.

• Achieved E-Portal optimization, resulting in improved user experience, as measured by a 20% increase in user engagement, through the utilization of data and analytics in design decision-making.• Ensured the maintenance of well-organized content, consistent branding, and user-friendliness, enhancing user satisfaction as measured by a 15% reduction in bounce rate and a 10% increase in page views.• Collaborated with the team to repurpose and create new content, resulting in a 25% increase in member engagement and knowledge retention, as measured by the successful leverage of podcasts, blogs, resources, lessons.• Provided website maintenance and executed improvements, resulting in a 10% increase in website performance, as measured by faster load times and improved site responsiveness.• Designed and edited standalone web pages, enhancing visual appeal and user experience, as measured by a 15% reduction in page abandonment and a 10% increase in click-through rates.• Strategically sequenced web pages and products to optimize the user experience, leading to a 20% increase in user engagement, as measured by improved user navigation and interaction.

• Business Unit: Insurance Operations• Department: Policy Service• Position Details and Accomplishments: • Conducted in-depth research to identify accurate mailing addresses for customers, leveraging tools like Lexis Nexis for address validation.• Provided crucial support to business units (W&S, LLIC, CLIC) with expert knowledge of administration systems, recognizing the impact of accurate mailing addresses on downstream processes.• Operated with a high level of autonomy, making specialized decisions and escalating when necessary.• Loma Certificate Designation: ACS-Life Insurance, FLMI Level 1: Insurance Fundamentals & ALMI: Associate Life Management Institute Designation

• Managed and entered member data into the Chamber’s Personify database, including demographic information, key personnel (CEO, CFO, CMO), dues basis (Change pay rate per month), and contact tracking follow-ups based on new information required.• Maintained the Chamber’s member email box, updating all information in Personify within three business days of receipt.• Provided accurate and timely updates to the Personify system to ensure the correct information was available for internal and external use.• Supervised the maintenance of the Chamber’s website by conducting testing and troubleshooting to prevent issues.• Led the implementation of the Chamber's Personify database while concurrently serving as the Project Manager for the Chamber's annual directory magazine. Responsibilities included capturing and finalizing data, communicating with shareholders, ensuring the project's completion within budget and scope.