Earl D. Email & Phone Number

Managing an amazing team of passionate individuals.

Toronto, Ontario, Canada

• Directly manage all new web projects from inception to launch
• Create website wireframes using Adobe XD to determine UI/UX elements, website map, and user-flow
• Coordinate with key stakeholders to ensure dependencies are outlined and milestones are met
• Responsible for the outlining the project scope, WBS, and management timeline

Toronto, Canada Area

• Manages development of game updates, including scoping, design, and implementation of features
• Coordinates communication between teams; i.e. development, creative, IT, DB
• Coordinates global marketing campaigns and strategies with the marketing manager
• Coordinates with HQ and upper management throughout the project life cycle
• Oversees Live Production Teams - QA, CSR
• Creates social media content and oversees community management

Toronto, Canada Area

• Involved in the hiring and training of all new CSRs, including CSR policies and R&R
• Created and updated training guidelines, materials, regimen, and work process

Toronto, Canada Area

• Addressed player concerns using a ticked based system
• Interacted with players as a “GM”, both in game and out, to find current player concerns, interests wants, and needs

Vaughan, Ontario

• Trained and Certified by the Chili’s Corporate Training Team
• Involved in the hiring and training of all new servers and bartenders
• Ensured all wait staff adhered to Chili's service standards

11 Colossus Dr. Woodbridge, ON