Earl D. Email & Phone Number

Managing an amazing team of passionate individuals.

Toronto, Ontario, Canada

• Directly manage all new web projects from inception to launch• Create website wireframes using Adobe XD to determine UI/UX elements, website map, and user-flow• Coordinate with key stakeholders to ensure dependencies are outlined and milestones are met• Responsible for the outlining the project scope, WBS, and management timeline

Toronto, Canada Area

• Manages development of game updates, including scoping, design, and implementation of features• Coordinates communication between teams; i.e. development, creative, IT, DB• Coordinates global marketing campaigns and strategies with the marketing manager• Coordinates with HQ and upper management throughout the project life cycle• Oversees Live Production Teams - QA, CSR• Creates social media content and oversees community management• Outlines live operations strategies in executing in game events • Generates weekly and monthly reports outlining overall status of game, including event and update post-mortems

Toronto, Canada Area

• Involved in the hiring and training of all new CSRs, including CSR policies and R&R • Created and updated training guidelines, materials, regimen, and work process

Toronto, Canada Area

• Addressed player concerns using a ticked based system• Interacted with players as a “GM”, both in game and out, to find current player concerns, interests wants, and needs

Vaughan, Ontario

• Trained and Certified by the Chili’s Corporate Training Team• Involved in the hiring and training of all new servers and bartenders• Ensured all wait staff adhered to Chili's service standards

11 Colossus Dr. Woodbridge, On