Earl Ellis Email and Phone Number

Assist the director/manager in overseeing the VFW Store for the VFW National Headquarters. Directly accountable for day to day operations of VFW Store shipping, receiving, engraving and warehouse functions for the VFW National Headquarters. Responsible for troubleshooting and resolving department and end user issues related to VFW Store Website, department proprietary databases (Aptify), FedEx, UPS, Engraving Systems and ShipWorks. Liaison between VFW Store, Member Service Center and IT

Assisted director in overseeing Emblem and Supply Department for the VFW National Headquarters. Assisted director in overseeing Emblem and Supply Department for the VFW National Headquarters. Directly accountable for day-to-day operation of shipping, receiving, engraving, warehouse, and department computer systems. Supervised, training and performance of shipping, receiving and engraving employees. Collaborated with office supervisor in training office employees. Managed 20-member team and all department functions and responsibilities in absence of the director. Provided daily technical support to end users for Word, Excel, Outlook, UPS WorldShip, Adobe PhotoShop, Vision Engraving System and CGI/Aptify

Managed staff of four responsible for all shipping and receiving functions of the Emblem and Supply Department for the VFW National Headquarters, ensuring adherence to shipping/receiving procedures to guarantee timely customer receipt of merchandise. Managed counter sales. Responsible for engraving operations and inventory control of stocked merchandise. Assisted and advised the Supply Director in all matters related to shipping, receiving, inventory and other areas as requested

Supervised Emblem & Supply Customer Service Department for the VFW National Headquarters’. Responded to escalated department inquiries and complaints. Tracked UPS Shipments and managed claims for lost/damaged merchandise. Conducted research for trademark infringements and escalated to legal counsel for Cease and Desist. Department expert in areas of Veteran U.S flags, poles, personal computers, and freight claims. Successfully managed numerous projects for Director in and outside of Customer Service