Earl Feldman Email & Phone Number

Lead a group of Solution Consultants, Business Analysts, & Solution Engineers dedicated to driving customer success by matching business goals & initiatives with AI-driven Analytics solutions.

Lead Presales Team responsible for driving consistent growth year-over-year. Built & execute on Go-to-Market process for target vertical markets increasing the quality & quantity of qualified opportunities. Developed global vertically focused "Communities" to share best practices & strategize on how to win in an ever-changing environment. Reimagined on-boarding process for sales/presales resources shortening "time to value" and increasing sales revenue. "Stellar Seller" award recipient.

Strategic Business Executive with demonstrated success in creating & driving Strategic Clients' enterprise-wide, omni-channel Customer Experience & Compliance strategies. Develop strategic road maps to success including in-depth financial & ROI Analysis. Drive significant impact increasing revenue, customer satisfaction & regulatory compliance while decreasing operating expenses. Expertise in cloud-based Software as a Service solutions including Customer Experience Analytics, AI, & Robotic Automation. Vast experience across multiple industries including telecom, financial services, insurance, healthcare & retail. Proven track record of consistently overachieving goals, objectives & quotas.

Perform multi-dimensional analysis of customer environment to identify and quantify opportunities to optimize their workforce and performance through new technology, analytics and business process. Provide practical recommendations based on maturity models and identified gaps, as well as develop road maps for implementing recommendations to:* Shorten Time to ROI* Accelerate Business Change* Identify & Leverage "Best Practices"* Reduce Business & Financial Risk

Provide strategic and tactical project and operational management for multiple customer service and enrollment programs for many clients including Pfizer, Johnson & Johnson, GSK, BMS, AstraZeneca, Adventis, Abbott Labs, and Independent Blue Cross. Oversee a team of VPs, Directors and Managers responsible for the coordination of multiple advertising agencies, marketing teams, contact center and back-office operations, database management, IVR, and fulfillment operations. Ensure strict compliance with FDA quality and data privacy standards, including 100% identification of Potential Adverse Events.

Directed CRM-Operations division including all Communication Center activity, Client Relationships, Strategic Consulting, and CRM Software Solutions. Responsible for results across multiple sites comprised of 600-700 people and corresponding management infrastructure, successfully providing CRM solutions to clients specializing in the Hi-Tech, Entertainment, and Financial Services Industries.Selected Accomplishments: Leader in growing a start-up company into a $45 million per year CRM Solutions firm. Promoted to “Partner Committee” as a member of the Senior Management Team responsible for overseeing the strategic direction of the Firm. Grew largest client project by 150% to over $1.3 million in revenue per month while exceeding sales and revenue targets monthly.

Bachelor Of Arts, Business & Economics

Mba, Marketing & Management