Skip Freeman Email & Phone Number

Wayne, Pennsylvania, Us

Started with the company as a Hazmat Licensed CDL driver conducting anywhere from 25-65 deliveries daily (year round). Promoted to a Logistics Specialist role in which I managed the daily workload scheduling and distribution of up to 1300 deliveries per week. Daily triage and assessment of expected workloads and forecasting of potential issues that may impact delivery fulfillment for both automatic and will-call customers. Escalation of any issues reported from drivers regarding customer equipment to in house service department or mechanical issues with delivery trucks to our repair shop.

Kennebunk, Me, Us

Oversight of inter-partner relationships, Social Media Management, and studio team projects to educate and inform of the companies long-term goal of offering an SEC compliant, Ethereum blockchain based ERC20 token. Educating prospective investors and key relationship managers on the proposed use of the company’s token based protocol used to protect and adjudicate one’s digital identity and promote the safe sharing of specific bits of information for use with clinical trials, exponentially improving the speed, security, safety, and overall benefit of continued research. -Monitored and maintained companies primary social media presence (Facebook, Twitter, LinkedIn)-Led studio design team producing media for education and presentations.-Led bi-weekly “stand up” meetings of all staff to maintain and update both individual and group projects (Asana tracking, Google Hangouts).-Maintained headquarter operations and 24 hour support to executive team when needed on both domestic and international investment “roadshows”. -24 hour monitoring / reporting to legal team to ensure all incoming interest of SAFT investors cleared federal SEC KYC/AML regulations.-Software/Services used: Asana, Slack, Hootsuite, Mailchimp, Google Suite

Tampa, Florida, Us

Responsible for scheduling of all equipment, personnel, and paperwork required to cover jobs while maximizing revenue and minimizing operating costs and liability.- Assemble and maintain an accurate dispatch schedule- Evaluate incoming jobs respective needs (operators, rigging, credentials, permits)- Manage yard operations and maintenance as necessary.- Oversight of required equipment repairs / maintenance / availability through direct communication with on-site mechanic.- Billing and Payroll processing

Palm Beach Gardens, Florida, Us

Led promotion, testing, and troubleshooting of Sonavation's ultrasonic sensor technologies. Consisting of next generation biometric security utilizing patented 3D surface imaging technology to deliver high resolution, un-spoofable, authentication to mobile and iOT devices.Directed communications with tier 1 mobile clientele, executive leadership, and department heads within the company, coordinated on-site demonstrations and presentations, lab tours and executive briefing center.- Reported directly to Director of Program Management with interdepartmental coordination of customer deliverables from the VP of Firmware and Software Development, VP of Hardware Engineering, VP of Sensor Manufacturing, SVP of Marketing, SVP of Corporate Development, CEO, and COO.- Performed daily monitoring of incoming information requests and requests for technical assistance with Sonavation products. Ensured said requests were promptly addressed and when necessary escalated according to established process flows.- Work with marketing team to maximize customer satisfaction by optimizing products to address customer needs by the formation of use-cases.- Triage customer issues documenting Sonavation's complex technologies including addressing product quality analysis, bug reporting and tracking, and both internal alpha and external beta testing programs.- Performed ISO 9001:2008 quality control testing and sensor degradation research and analysis for use in preparation for Readiness Release Reviews.- Developed and maintained myriad internal end externally facing training documents designed for use with Sonavation's emerging level 3 biometric sensor development kits.- Coordinated agenda development and presentation organization for high level sales meetings with Tier 1 clients located in Cupertino, Redmond, South Korea and China.

Purchase, New York, Us

Tracked sales figures and managed inventory needs throughout Southern Maine servicing upwards of 250 accounts. Maintained direct communications with account managers to determine changing needs and service requests for Maine’s leading beverage distributor.- Reported to Branch Route Supervisors and Branch Manager communicating new business opportunities and approaching service needs.- Customized product selection based on demographics, location etc.- Maintain logs so as to adhere to DOT regulations.- Collect and handle customer payments.- Complete daily end of day reports/accounting.

Somersworth, Nh, Us

Delivered top tier customer satisfaction to 75+ accounts through established process methodologies and timely communications for one of New England’s fastest growing linen providers. Established key contacts throughout Southern Maine, maximizing lead generation and confirming primary service agreements.- Designed daily route according to customer needs.- Audit previous day soil counts for accuracy.- Maintain inventories and quality standards as determined by key contacts.- Consult with primary contacts to assess that needs are met based on business fluctuations.- Communicate account issues with in house office staff, production, and management.- Sampling and promotion of new product as well as up-selling quality goods.- Processed bank deposits, account additions, credit requests, and maintained records with in-house account receivable staff.

Stamford, Ct, Us

Progressively responsible for dedicated support to both customer and technical staff through multiple roles within New England’s largest cable, high speed internet, and VOIP phone provider. Minimized company costs by resolving customer issues. Established practices avoiding the need to arrange service calls whenever possible. Supported field technicians with back-end troubleshooting while on site. Maximized technician time and efficiency leading to continued customer satisfaction with the Time Warner Services and the brand overall.Logistics Router / Dispatcher – 2010 - 2012- Organized, assembled, and assigned and tracked daily workloads to 72 technicians.- Maximized the efficiency of in-house technicians while reducing the need for contracted workforce to stay within budgeted guidelines.Customer Service Representative – 2008 - 2009- Conducted extensive troubleshooting to ensure fast, clear, and reliable products.- Educated and answered all customer’s questions.- Exceeded all call center metrics for quality control.- Assisted customers with billing questions, troubleshooting current services by auditing back-end system coding.- Educated customers on additional offerings and packages.Field Technician – 2006 - 2007- Installed and repaired residential services including Digital Cable, Broadband Internet, and VOIP Digital Phone.

Business, Management, Marketing, And Related Support Services

Cdl - A Training / Certification / Licensing, Transportation And Materials Moving

Diploma (Post Graduate), College/University Preparatory And Advanced High School/Secondary Diploma Program