Earl Platt Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

Develop customer success by providing technical expertise related to knowledge management, API management, SSO, information architecture, and software integrations.Triage and validate technical issues using developer tools and escalate as needed.Foster customer success with assigned accounts by consulting on the value of the product and understanding customer experience.Analyze customer data in Salesforce and Google Analytics and provide detailed visualizations for business reviews.Promote product market strengths and features and ensure they address customer business needs.

San Diego

Lead Learning Technology team during daily tasks and special projects.Assisted with developing the strategy for planning, implementing, and integration of technology solutions in order to achieve better results for all users.Triaged Level 1 product support for all faculty and students using debug tools and knowledge of HTML and CSS to diagnose technical issues.Served as technical expert to all customers and communicate clearly during technical issues and resolutions.Trained faculty and curriculum team on LMS processes and additional product features as needed.Determined appropriate architecture and other technical solutions, and made relevant recommendations to vendors.Communicated customers’ needs across internal departments and lead collaboration to determine solutions.Analyzed data pertaining to student involvement in the classroom and developed intuitive dashboards for all stakeholders.

San Diego

Provided systems administrative functions on the back-end of Learning Management System.Consulted on the capabilities of the Learning Management System and other technical platforms during the course development process to multiple stakeholders.Created templated documents for curriculum team by utilizing HTML, JavaScript, and CSS.Organized and conducted trainings on educational platforms for all new employees and users of products.

Processed and created documents with knowledge and understanding of university’s practices and quality assurance.Diagnosed issues and collaborate with peers to assess resolutions that benefit all parties involved.Interfaced with multiple parties during course development. Ensured all are aware of the intricacies of the Learning Management System and other development-specific software.Collaborated with the Program Manager to construct and manage development schedules.Trained peers and organized opportunities for collaboration for entire Curriculum team.Worked to stay abreast of industry changes, in order to proactively improve Ashford courses.

Mastered the Learning Management System in order to develop online classrooms based on faculty content.Manipulated HTML and CSS templates to create interactive and unique activities for both students and faculty.Edited course documents for clarity, consistency, formatting, and Universal Access. Utilized both APA and MLA formats to create high-quality, academic documents.Triaged issues sent to the college’s reporting system. Independently determined solutions or facilitated resolutions between multiple support teams over the lifetime of the issue.Maintained relationships with numerous publishing companies to determine textbook requirements based on faculty needs.

Utilized Faculty Management System to evaluate faculty profiles and recommend course approvals to Executive Deans based on candidates’ qualifications.Evaluated course recommendations from other reviewers for quality assurance before sending lists to Executive Deans.Provided support for all department projects and goals.Advanced to Curriculum Coordinator position based on expertise in the university’s procedures and software.

Operated as a front-end employee specializing in member service. Duties ranged from boxing groceries, collecting carts in the lot, and providing members with exceptional customer service and knowledge of the entire warehouse.