Dionne Morin Email & Phone Number

Tacoma, Washington

Help administer and explain Tricare Entitlements to Current Active Duty Service members and Family, Retired Service members and family and All kinds of Healthcare providers.

Assist Military personnel, their families and Providers with Triwest healthcare entitlement information.* Keep records of all interaction in multiple platforms and servers.* Received security clearance by the Department of Defense. TYPE ADPII/NACLC Favorable issues 2010/07/28* Maintain a level of professionalism that ensures a quality of service we strive.

Assisted in all incoming callers with account maintenance, took orders and canceled accounts.* Assisted in WIKI training programs.* Helped write new training manuals

Worked in a high production operation

Maintained high standards of quality* Followed strict guidelines of safety

Handled incoming calls about account information and balances.

Assisted incoming calls from both physicians and patients* Handled all benefit questions from Dr's offices* Familiar with all HIPAA laws

Internet Service provider

Followed strict guidelines of privacy and security.* Assisted customers with account inquiries and technical issues with connectivity* Took payments for account as well as started and canceled new accounts.

Assisted incoming calls as an outsource agent for Verizon Wireless* Technically assisted customers with their phones and applications* Also took payments for Verizon billing

Handled all inquiries about banking and account information* Assisted in balancing customers accounts* Followed strict guidelines of privacy and security

Associate'S Degree, Psychology 2010

No Degree

Ged, General Education Diploma