Wael Kamel Email & Phone Number

Egypt

- Fostered strong relationships with sellers by adopting a solutions-orientedmindset and consistently going above and beyond expectations- Exemplified Amazon's Leadership Principles, particularly Customer Obsession,by consistently showcasing empathy and dedication, creating an unparalleledseller support experience- Collaborated across departments, liaising with internal stakeholders andcross-functional teams to ensure seamless issue resolution- Engaged in continuous professional development, participating in trainingsessions, global meetings, and acquiring in-depth knowledge of productfeatures and key selling strategies- Expertise in managing Amazon FBA operations, including inventorymanagement, shipment creation, and resolving inbound issues to ensureseamless product availability- Proficient in utilizing Amazon FBA tools and processes, optimizing listings,maintaining compliance with Amazon guidelines, and improving overall sellerperformance metrics- Assisted in resolving fraudulent buyer cases by addressing FBA policy misuse,ensuring compliance and reducing financial risks

Cairo, Egypt

- Provided support over email, chat and voice channels to the UK marketplace- Coordinated 50+ emails daily for order confirmation, billing, and technical support related- Applied proven de-escalation skills with irritated customers to address their needs to ensure a positive customer experience - Adhered to quality and time-sensitive call center metrics when answering the inbound phone and chat correspondence - Collaborated with executives and team members to analyze and find solutions to reach a 90% customer satisfaction goal

Cairo, Egypt

- Assembled a comprehensive English curriculum for multiple classes- Delivered accessible online class sessions via Zoom- Checked and assessed students' work, and provided feedback

Cairo, Egypt

- Solved issues with network front and back-end systems - Configured network equipment such as switches, routers, and wireless access points- Resolved hundreds of escalations, leading to an increase in customer loyalty and business retention

Cairo Governorate, Egypt

- Represented Huawei in the MENA and MEA regions- Used Zendesk to track and analyse interactions across social media to address customers' concerns- Conducted adequate research and prepared technical content to resolve customer email requests for help

Cairo Governorate, Egypt

- Ensured the safety of riders and drivers- Maintained an excellent reputation for business on social media- Delivered warnings to drivers and riders in case of misconduct- Used Zendesk as a CRM to manage up to 150 email contacts daily

Egypt

- Served customers by selling hardware and software products through effective persuasion techniques and a foundation of trust and value- Achieved customer satisfaction rating of 95% for six consecutive months during tenure- Facilitated growth of existing customer accounts for web service trials- Recognised among the top 5% in selling software services

Egypt, Cairo

- Helped with installing and configuring devices- Fixed technical issues with home services, including the Internet, IPTV, and landline services- Applied diagnostics techniques to identify issues with cellular networks and DSL routers- Maintained consistent metrics concerning client satisfaction, prompt responses, and quality assurance

United Arab Emirates

- Wrote and published +2,000 technology-related articles and product reviews, resulting in increasing website engagement and visit - Conducted extensive research to provide factual statistics for articles - Strengthened content through proofreading and editing