Arun E Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Business Operations and Risk Management:✅Led the cybercrime prevention team to manage and resolve fraudulent online transactions, collaborating with government agencies to monitor high-value transactions. Achieved ~ 5 minutes response time to block fraud and a 48% recovery rate, enhancing customer trust✅Achieved a 99% success rate in defending chargebacks.

Bangaluru

✅ Directed the smooth transition, implementation, and integration of a CRM tool, resulting in a 25% increase in operational efficiency.✅ Engineered a 20% improvement in team efficiency by strategically automating various manual processes.✅ Led the successful deployment of a service chatbot for support teams, leading to an impressive 40% reduction in.

Bangalore

✅ Organized and planned operational activities to ensure efficiency and productivity.✅ Provided guidance and training to team members in order to improve their skillset.✅ Conducted performance reviews for staff members on a regular basis.✅ Created reports detailing progress against goals set out by senior management.✅ Resolved customer complaints promptly.

✅ Maintained a positive work environment that promoted collaboration between team members.✅ Offered training and support to keep team members motivated and working toward objectives.

Bangalore

▶ Delivered exceptional customer support by promptly addressing inquiries, resolving issues, and providing product guidance to enhance the overall customer experience.▶ Maintained a high level of customer satisfaction by ensuring timely and accurate responses to customer queries via both calls and chat.▶ Implemented proactive measures to anticipate and.

Bangalore Area, India

▶ Developed and maintained strong relationships with local insurance agents to sale high-quality leads.▶ Successfully identified and engaged with key stakeholders in the insurance industry to maximize lead generation opportunities.▶ Consistently exceeded sales targets as the top performer in the South region.▶ Implemented innovative strategies to increase.