- Managing the QA team and doing quality management;- Managing shared resources across all projects administered by the PMO;- Identifying and developing project management methodology, best practices, and standards;- Coaching, mentoring, training, and oversight;- Monitoring compliance with project management standards, policies, procedures, and templates by means of project audits;- Developing and managing project policies, procedures, templates, and other shared documentation(organizational process assets); - Coordinating communication across projects.

Be responsible for the team management of technical support, technical service(400 hotline), technical document, technical translation, project management etc.

- Establish Raisecom documentation system, and put it into effect- Make writing styles, templates, review/test guidelines etc.- People management- Custom Documents(CuDoc) Project Management, including Integration Management, Scope Management, Time Management, Cost Management, Project Quality Management, HR Management, Communications Management etc.- Keep the project schedules and task allocations, as well as immediately reporting possible discrepancies- Review colleague's documentation deliverables- Take part in documentation quality checks and auditing

- Custom Documents(CuDoc) Project Management, including Integration Management, Scope Management, Time Management, Cost Management, Project Quality Management, HR Management, Communications Management etc.- Read technical design documents and work closely with developers, other staff to ensure that the documents include the conceptual and technical information required for internal and external support activities as well as technical sales efforts- Write and edit the user documents so that they meet the criteria set for time, budget and quality- Plan and provide the content for document graphics to be implemented by an Illustrator- Keep the project schedules and task allocations, as well as immediately reporting possible discrepancies- Review colleague's documentation deliverables- Take part in documentation quality checks and auditing

- Read technical design documents and work closely with developers, other staff to ensure that the documents include the conceptual and technical information required for internal and external support activities as well as technical sales efforts- Write and edit the user documents so that they meet the criteria set for time, budget and quality- Responsibility for the linguistic correctness and visual appeal of the user documentation- Translate technical documents of 3GPP/3GPP2/WiMAX from English to Chinese- Plan and provide the content for document graphics to be implemented by an Illustrator- Keep the project schedules and task allocations, as well as immediately reporting possible discrepancies- Archive the documentation in the PDM system- Review colleague's documentation deliverables and act as a team leader for ASN-GW technical writing group- Take part in documentation quality checks and auditing- Provide technical assistance to new colleagues and train new team members

- Plan, coordinate, and execute hardware, software and network installation, configuration, maintenance, troubleshooting and repair operations for customers- Specialize in maintaining Cisco routers and firewalls of Shandong Electric network- Develop and implement service schedules, systems and procedures to assure delivery of quality, cost-efficient technical services- Quickly diagnose causes of systems failures and malfunctions to ensure highest operating efficiencies, reliability, and quality performance standards- Respond immediately to emergency situations with sensitivity to deadlines and customer needs- Analyze client equipment and operations to determine servicing and supply needs.