Eashwar Chocka Email & Phone Number

Petaling Jaya, My

As Director of Operations, I am responsible for Influencing global operational hub deliveries, leading the daily operations of the company, and ensuring high-quality standards, speed of delivery and SLA compliance, Key responsibilities include:Established the Indian subsidiary for an Australian IT company, ensuring compliance with all governance and incorporation requirements.Navigated and adhered to Reserve Bank of India (RBI) regulations to facilitate smooth operational setup.Successfully orchestrated the complete business operations setup, including HR, finance, IT, and operations.Overseeing the coordination and management of activities for both full-time employees and freelance resources.Integrating Knowledge Process Outsourcing (KPO) across all geographies to leverage resource cost advantages.Ensuring that client needs are met with a focus on quality standards, speed of delivery, and SLA compliance.Developing and implementing operational strategies to optimize efficiency and productivity.Leading initiatives to enhance customer satisfaction and client retention.Coordinating with cross-functional teams to ensure seamless operations and project delivery.Monitoring and analyzing operational performance metrics to drive continuous improvement.Implementing best practices and process improvements across operational hubs.Managing budgets and resource allocation to ensure cost-effective operations.Facilitating training and development programs to enhance team capabilities.Ensuring compliance with industry regulations and company policies.Reporting operational performance and strategic initiatives to senior management.

Chennai Area, India

Spearheaded the setup of the Indian subsidiary, establishing a robust operational framework and ensuring seamless integration of processes.Augmented revenues by 10-15% annually through innovative operational procedures and strategic upselling initiatives.Streamlined workflow processes to enhance efficiency and productivity, leveraging advanced technologysolutions.Ensured high levels of client retention by maintaining exceptional service standards and driving customerengagement.Consistently achieved over 90% CSAT scores by managing customer satisfaction and fostering long-term client relationships.Created and nurtured a teamwork environment to boost innovation, performance, and employee satisfaction.Led transformation initiatives to drive growth and operational excellence, focusing on technology integration and process optimization.Managed P&L, achieving annual operating plan and budget objectives through effective cost management and resource allocation.Established and expanded the Media Monitoring Services Division, growing the team from 5 to over 800 staff members.Built a diverse client profile of 29 media entities, offering comprehensive print, broadcast, and web monitoring services.Set up Satellite Processing Centres for disaster recovery and business continuity planning, ensuring operational resilience.Implemented effective governance frameworks to support international operations and align with regulatory requirements.Collaborated with stakeholders to align operational strategies with business goals, driving organizational success and growth.Focused on technology advancements to enhance operational capabilities and drive competitive advantage.Conducted mining operations to identify new business opportunities and leverage existing resources for maximum ROI.Led upselling efforts to expand service offerings and increase revenue streams, strengthening client relationships.

Business plan: Planning and Target setting for coming year in line with Company goals & Objectives and regular reviews to maintain the affectivity.Project Management: Customer Interaction & deadline planning. Preparing the Project Plan and review with various Production Teams. Tracking & controlling the variations.Market Quality Management: Escalation Point of customer discomfort regarding quality or schedule fidelity issues.