Director of UX and Product Design for Low-Code App Building and AI, led teams shaping the future of application development. Launchpad and Blueprint empower anyone with an excellent idea to turn industry insights into powerful enterprise workflow and SaaS solutions through collaborative strategy tools and AI-accelerated development tools.

I was selected for the NextGen Leadership team, a two-year international cohort. Guided by senior leadership, we focused on identifying key challenges and opportunities to shape the future of Publicis Sapient.

As Manager and later Associate Director of UX at Publicis Sapient, I led the UX transformation for USCIS, transitioning from a paper-based system to an electronic case processing platform used globally by field offices, service centers, and consulates.Key achievements include:- Creating the Beacon Design System, which accelerated design and development while enhancing user experience and accessibility.- Leveraging AI and machine learning to streamline processes, reducing international adoption processing from six months to three weeks and FOIA document collection from weeks to minutes. These efforts significantly reduced the backlog for the first time in a decade and enabled the processing of 10.3 million cases in 2023.- Implementing a safe, remote interview process during COVID, ensuring continuity and safety.- Tripling the UX team size, expanding our capacity to drive innovation and deliver impactful solutions.