Application Support Specialist
Current• Setup, configure and manage Windows servers: 2003 / 2008 / 2012 R2 / 2016 / 2019• Setup, configure and support customer devices with SOE environments.• Install and support Microsoft Office suite: 2003 / 2007 / 2010 / 2013 / 2016 / 2019 / 365• Level 1/2 customer support, incident management, escalation and documentation.• Setup and management of network devices.• Setup and manage virtual machines, including ESXI 5.5• Configure and support backup systems, including VEEM.• Setup and manage NAS.• Certified for Shadow Predict backup software.• Competency supporting Nova backup.• Proactive management and support of network devices and servers.• Plan and manage IT infrastructure & SOE upgrade projects of work.