• Led the implementation of an Enterprise Resource Planning (ERP) system, streamlining business processes and enhancing overall operational efficiency.• Managed the company's database administration (DBA) activities, ensuring data integrity, security, and optimal performance across multiple database platforms.• Oversaw the Business Intelligence (BI) team, driving data analysis, reporting, and visualization initiatives to support informed decision-making at all organizational… Show more • Led the implementation of an Enterprise Resource Planning (ERP) system, streamlining business processes and enhancing overall operational efficiency.• Managed the company's database administration (DBA) activities, ensuring data integrity, security, and optimal performance across multiple database platforms.• Oversaw the Business Intelligence (BI) team, driving data analysis, reporting, and visualization initiatives to support informed decision-making at all organizational levels.• Developed and executed comprehensive risk management strategies, identifying potential threats and implementing measures to mitigate risks to the company's IT infrastructure.• Collaborated with cross-functional teams to align IT strategies with business objectives, ensuring seamless integration of technology solutions across departments.• Implemented and enforced IT policies, procedures, and best practices, ensuring compliance with industry regulations and standards.• Led a team of IT professionals, providing mentorship, guidance, and performance feedback to foster their professional growth. Show less

• INFOR ERP Implementation: Led the successful implementation of INFOR ERP system, including Finance, Manufacturing, and HRM modules. Collaborated with cross-functional teams to gather requirements, configure the system, conduct testing, and train end-users. Ensured timely delivery within budget and achieved business objectives.• IT Infrastructure Design: Designed and implemented robust IT infrastructure to support the organization's operations. Oversaw network architecture, hardware… Show more • INFOR ERP Implementation: Led the successful implementation of INFOR ERP system, including Finance, Manufacturing, and HRM modules. Collaborated with cross-functional teams to gather requirements, configure the system, conduct testing, and train end-users. Ensured timely delivery within budget and achieved business objectives.• IT Infrastructure Design: Designed and implemented robust IT infrastructure to support the organization's operations. Oversaw network architecture, hardware procurement, software licensing, and security measures. Ensured high availability, scalability, and data integrity while optimizing costs.• Organizational Change Management: Developed and executed change management strategies to drive organizational adoption of new technologies and processes. Conducted impact assessments, created communication plans, and provided training and support to ensure smooth transitions. Implemented feedback mechanisms to measure user satisfaction and addressed concerns proactively.• Power BI Implementation: Designed and implemented Power BI solutions, either on cloud or on-premise, to provide data-driven insights for decision-making at all levels of the organization. Developed interactive dashboards and reports focused on cost monitoring and operational efficiency. Collaborated with business stakeholders to identify key metrics and ensure alignment with strategic goals.• Team Leadership: Managed and mentored a team of IT professionals, fostering a collaborative and high-performance work environment. Provided guidance, set objectives, and conducted performance evaluations. Promoted professional development and implemented best practices within the team. Show less

• Documentation and Improvement of Manufacturing and Support Processes:o Analyzed existing manufacturing and support processes to identify gaps and inefficiencies.o Documented current processes and identified areas for improvement.o Collaborated with cross-functional teams to develop and implement streamlined processes.o Utilized Lean and Six Sigma methodologies to drive process optimization.o Reduced manufacturing lead times by 20% through process… Show more • Documentation and Improvement of Manufacturing and Support Processes:o Analyzed existing manufacturing and support processes to identify gaps and inefficiencies.o Documented current processes and identified areas for improvement.o Collaborated with cross-functional teams to develop and implement streamlined processes.o Utilized Lean and Six Sigma methodologies to drive process optimization.o Reduced manufacturing lead times by 20% through process improvements.o Enhanced support ticket management system, resulting in a 30% reduction in resolution time.• ERP Implementation and Project Management:o Led the implementation of an ERP system to align business operations with new management models.o Conducted thorough requirements analysis and vendor evaluation to select suitable ERP solution.o Oversaw project planning, resource allocation, and timelines to ensure successful implementation.o Coordinated training programs for staff to maximize system utilization and user adoption.o Integrated ERP modules for manufacturing, supply chain management, and finance.o Improved data accuracy and reporting capabilities, resulting in more informed decision-making.• IT Infrastructure Design and Continuous Improvement:o Designed and implemented scalable IT infrastructure to support business operations.o Upgraded network infrastructure to enhance reliability and performance.o Implemented virtualization technologies to optimize resource utilization.o Developed disaster recovery and business continuity plans to mitigate risks.o Conducted regular security assessments and implemented robust cybersecurity measures.o Implemented ITIL best practices to ensure efficient incident and change management.• Organizational Change Management:o Identified and addressed potential resistance to change during ERP implementation.o Developed change management strategies and communication plans.o Conducted training sessions and workshops to facilitate employee buy-in and adoption. Show less

• Successfully documented and improved business processes, with a primary focus on the loyalty and collection process. Introduced streamlined workflows and standardized procedures, resulting in enhanced efficiency and customer satisfaction.• Led the implementation of a robust portfolio and operations monitoring system, enabling real-time tracking and analysis of key performance indicators (KPIs). This system facilitated informed decision-making, resource allocation, and identification of… Show more • Successfully documented and improved business processes, with a primary focus on the loyalty and collection process. Introduced streamlined workflows and standardized procedures, resulting in enhanced efficiency and customer satisfaction.• Led the implementation of a robust portfolio and operations monitoring system, enabling real-time tracking and analysis of key performance indicators (KPIs). This system facilitated informed decision-making, resource allocation, and identification of areas for optimization.• Oversaw the design and improvement of the technological infrastructure in compliance with the technological risk standard. Regularly collaborated with cross-functional teams to ensure adherence to industry regulations and standards.• Orchestrated the annual audit process by the SIBOIF (Superintendence of Banks and Other Financial Institutions). Successfully prepared the IT department for audits, ensuring compliance with regulatory requirements and facilitating a smooth audit experience.• Spearheaded the development and execution of IT strategies aligned with the company's overall objectives. Collaborated with stakeholders to identify technological opportunities, recommend solutions, and implement innovative IT initiatives.• Managed a team of IT professionals, fostering a collaborative and high-performance work environment. Provided guidance, mentoring, and professional development opportunities to team members, resulting in increased productivity and job satisfaction.• Implemented robust security measures and protocols to safeguard the company's sensitive data and systems. Developed and enforced IT policies and procedures to mitigate cybersecurity risks and ensure data integrity.• Proactively researched and evaluated emerging technologies and trends in the IT industry. Made recommendations for the adoption of new tools and solutions to enhance operational efficiency and support business growth. Show less