Eric Axelson Email & Phone Number

Chicago, Illinois, United States

Chicago

Greater Chicago Area

Led ongoing management of and upgrades to Exchange environment:- Completed migration from Exchange 2003- Implemented site-resilient DAG architecture across two data centers- Migrated to centralized personal archives, eliminating PSTs across the organizationBuilt and managed Lync implementation:- Deployed internal presence, chat and A/V infrastructure- Rolled out Edge servicesManaged global deployment infrastructure:- Migrated from Altiris Deployment Solution to MDT for client & server provisioning internationally across three sites- Flattened image inventory from multiple hardware platforms to fewer thin images- Increased automation with site- and platform-specific deployment logic- Standardized application and driver versioningArchitected desktop environment:- Led Windows 7 migration project, including application compatibility testing and remediation, image engineering, UAT, and final deployment- Centralized application request and delivery model- Piloted RemoteApp solution for segmenting developer access to production systems- Deployed client-facing POC XenApp environment to explore SaaS delivery modelAdministered Windows network environment:- Architected group policy/preferences to standardize proxy settings, printer assignments, and folder redirection, reducing support tickets and manual “touches”- Standardized on-boarding and termination processes, providing higher day-one consistency for new hires and more secure data retention for management of departed employees- Participated in branch office “template” effort to standardize remote office infrastructure and implementation

Served as technical lead on Enterprise Windows Deployment practice group engagements, with an approach rooted in the Microsoft Solutions Framework:- Led an application compatibility assessment, rationalization, and remediation effort for 45,000+ seat global insurance company- Conducted MDT (BDD) pilot for Windows XP redeployment and transition to a managed environment for prominent east-coast law firm- Planned, scripted, and executed the automated migration of store locations to an Active Directory environment for leading midwest cosmetics retailer- Participated in the development of imaging life-cycle and infrastructure for suburban junior college- Assisted in formulating and documenting DR processes for Chicago-area hospital network

Greater Chicago Area

Managed desktop/laptop/mobile deployment and operation for 250+ node WAN consisting of 19 offices and VPN-connected remote employees:- Led three OS migrations spanning Windows 95 to XP, progressively cutting deployment time from three months to one week- Oversaw Group Policy execution, login scripting, application packaging/deployment, security patching, and anti-virus enforcement- Implemented remote connectivity strategy, including application, network resource, and email access- Collaborated in disaster-recovery strategy design and execution, including alternate network connectivity, redundant services, and off-site backup- Developed intranet applications to track and report claim activity and contractual data

Greater Chicago Area

- Conducted classroom/small-group training in desktop and proprietary applications- Worked with client implementation/change-management teams to tailor curriculum- Developed internal application for custom reporting of class attendance and course evaluation metrics

- Led second-shift staff in escalating internal software/server issues to development/network teams- Alpha-tested new product versions and generated bug reports- Created departmental policy and procedural documentation- Provided end-user phone support- Diagnosed Internet/dial-up connectivity issues

- Provided pre-sales support/needs-assessment for school district accounting/payroll application- Performed client-site installation/configuration, conducted startup training, and provided phone support- Coordinated with developers in the production, documentation, and testing of program updates and customizations- Generated product documentation and customized reports