Eba Nikesa Email & Phone Number

Bekasi, West Java, Indonesia

Bandung Area, West Java, Indonesia

Establishing service excellent in property. Ensuring smooth opex during the first 60 days. Ensuring the right spread of booking source. Ensuring the staff training has been done before the property going hardlive. Retraining of staff to increase adherence to SOP. Improve and maintain NPS (Nett Promotor Score) for each properties, Improve and maintain review conversion on each properties. Ensuring high CX (Unhappy, Delight, Rating, Conversion from review) and Conduct audit.

Kemayoran, Jakarta Pusat

Supervise work at all levels. Plan activities and allocate responsibillities to achieve the most efficient operating model. Manage budgets and expenses analyze and interpret financial information and monitor sales and profits. Develop and implement an intuitive and efficient marketing strategy to promote the hotel's services. Communicate with customers when appropriate (Welcome them in facilities, Address their complaints, Find solutions to problems, offer information). Deal with maintenance issues, shortages in staff or equipment, renovation etc. Collaborate with external parties such as supplier, travel agencies, event etc. Inspect facilities regulary and enforce strict compliance with health and safety standard.