Emily Back Email & Phone Number

Buffalo, Ny, Us

Buffalo, Ny, Us

Buffalo, New York, United States

• Customer Service Excellence: Develop and maintain a customer-centric approach, ensuring all inquiries and issues are addressed promptly and effectively.• Social Media Management: Create and execute social media strategies to enhance brand presence, engage with our audience, and drive growth.• Fulfillment Operations: Oversee inventory management, order processing, and shipping logistics to ensure timely and accurate fulfillment of orders.• Outreach and Client Relations: Build and nurture relationships with clients, partners, and stakeholders through proactive communication and engagement initiatives.• Event Coordination: Plan and execute events such as product launches, client meetings, and industry conferences, ensuring all details are meticulously managed for a successful outcome.• Operational Efficiency: Identify opportunities for process improvement and implement solutions to streamline operations and enhance productivity.

Buffalo/Niagara, New York Area

• Ensure highest levels of customer satisfaction through initial greeting, taking orders, and resolving guest issues• Increase sales by informing guests of daily specials, seasonal menu options, and specialty drinks• Accept and organize reservations to maximize use of dining space while accommodating guest needs

• Proactively communicated with applicants and parents to advise on program selection and processes• Answered applicant and parent queries and process applications• Served on-call to assist with any on-program situations and escalated as needed

Buffalo, New York, United States

• Interview and screen all host family members to ensure proper placement for incoming exchange visitors• Facilitate orientation process with all host family members and exchange visitors upon arrival• Maintain communication with hosts & exchange visitors to ensure prompt resolution on any issues or questions

Buffalo, New York, United States

• Create a welcoming environment for clients by handling questions and concerns professionally and promptly• Document client and appointment information using studio’s computer and recordkeeping systems• Contribute towards team-based environment by assisting in all areas of operations as requested by management

Buffalo, New York, United States

• Provided excellent customer service while answering phones, booking appointments, and interacting with customers• Maintained and enforced office policies regarding COVID precautions, patient privacy, and HIPPA guidelines• Created content for social media accounts (Facebook, Instagram, TikTok) 3-5 times per week• Managed appointment schedules for all five office practitioners

Buffalo/Niagara, New York Area

• Assisted in developing meaningful programs for children by providing internet research and/or assisting with events that were conducted in schools, summer camps and after school programs• Contributed to/reviewed materials for cultural competency training• Drafted trivia questions for Academic WorldQuest Competition, a fun, fast-paced team competition for high school students that tests players’ knowledge of current international politics, geography, global economics, history, and world cultures• Assisted with Model UN assembly including place cards, name tags, registration lists, program folders, and serve as a judge• Assisted with registration for Great Decision, an 8-week discussion series that focuses on topics of international concern

Paris Area, France

• Organized all pre-tour operations for 20-25 tours/month & served as point-of-contact for customer questions pre-tour• Greeted, organized, and directed customers to their guides on-site to ensure prompt start time of walking tours• Liaised between clients and customer service in both English and French to address any on-site or post-tour issues

Paris Area, France

• Engaged children in a fully English environment, bringing together language and culture through instruction• Tailored instruction to individual learning styles and cultural backgrounds to create a positive learning environment

Rueil Malmaison, France

• Provided a safe and secure environment for three children, ages 8, 15, and 17 years old• Performed childcare responsibilities according to the family's rules• Maintained some household cleaning and prepared daily meals• Played games to reiterate grammar rules and expanded vocabulary in English• Took children to different activities throughout the week (i.e., music, sports, appointments, etc.)• Effectively handled interventions between children when disagreements arose

Niagara Falls, New York, United States

• Supervised and evaluated assigned staff of 15 Community Advisors (CAs) by conducting regular one on ones, staff meetings and in-service training• Oversaw residential community, primarily upperclassmen, graduate, and international students• Coordinated residence hall staff programming with CAs and managed programming budget• Adjudicated student conduct cases focusing on education and development• Responsible for residence hall daily operation including building opening/closing, key distribution and collection, room inventories, and room changes• Served as on-call staff for emergencies and crisis situations• Participated in recruitment, selection and training of full residence hall student staff• Assisted with room selection and room assignment processes• Maintained confidentiality of information (including but not limited to: student and employee personal information, student grades, etc.), both during and after employment with the University• Considered Essential Personnelo Physical presence was required on campus when operations were restricted or suspendedo Required preparation to address department functions remotely as needed • Provided written reports, summaries and assessment as requested by Residence Life and/or Student Affairs• Advised Resident Student Association by meeting frequently with officers and assisted with event planning

Buffalo, Ny

• Served one student from Indonesia, placed with a host family living within 120 miles of my home• Ensured student was enrolled in a full course of study at an accredited U.S. high school, with at least one course of English and one course of U.S. History/Government/Civics• Conducted an orientation for the host family after acceptance and before U.S. arrival• Maintained monthly schedule of personal contact with student and host family• Completed and submitted monthly on-line report to ACIE• Provided support to students and host family on adjustment issues

Buffalo, Ny

• Served as staff adviser to International Student Club• Created student newsletter consisting of important information, updates and upcoming activities• Monitored Facebook site, posts, and office website• Held monthly social and educational activities for college’s international students• Coordinated International Education Week activities such as a passport drive and informational seminars and workshops• Monitored and responded to office’s main email

Philadelphia, Pa

• Supervised, counseled, accompanied, and lived with program participants• Met at least twice per week to review information and keep students informed of necessary program details• Oversaw student's safety and behavior while traveling to off-campus excursions• Required to check students into the dorm each night and account for students’ presence in the building• Served as member of on-call coverage to answer student and parent questions and concerns

Rochester, Ny

• Coordinated and attended on and off campus activities for the ELC students that were cultural and enjoyable• Interviewed, selected, trained, and supervised three student workers• Assisted student workers in publicizing, attending, managing, and evaluating all activities• Collaborated with other areas on campus, such as: International Student Services, Residence Life, Global Union, and College Activities Board• Organized and assisted students involved with International Conversation Partners program, where students were paired with a native English speaker

Rochester, Ny

• Created and distributed advertising and promotional material such as flyers, emails, and social media posts• Scanned documents and updated information in RIT’s database called The Compass• Visited classrooms promoting study abroad opportunities• Helped design creative programs, worked with constituents on campus, managed logistics and presented material• Completed projects that helped the office work more efficiently and strategically• Conducted pre-departure meetings for students going abroad to give important information prior to their departure• Trained and assisted 10 students who served as Peer Mentors to other students looking to study abroad

Rochester, Ny

• Supervised exams that take place outside the regular classroom setting• Protected integrity of exam and ensure academic honesty• Required to be a scribe or reader at times• Worked with and provided equal access for all students with disabilities

Rochester, Ny

• Provided prospective students and parents with campus tours• Participated in Admissions open houses and other campus events

Rochester, Ny

• Assisted in pre-orientation activities for the incoming freshmen • Served as a mentor through information sessions

Dewittville, Ny

• Supervised cabin group consisting of 6-8 girls• Assisted in teaching of program areas such as boating, nature, and swimming

Darien, Ny

• Responsible for opening and closing specific games• Ordered prizes and managed games• Managed employees at designated games

London, United Kingdom

• Interacted with students in classroom by being available for extra help• Observed teachers’ style and skills in classrooms• Collaborated with teachers in classroom and aided with student work

Darien, Ny

• Facilitated games to customers, explained rules, and distributed prizes

Master’S Degree, Higher Education Student Affairs Administration, 3.70 Gpa

Bachelor Of Arts (Ba), Sociology, 3.32 Gpa

Activities and Societies: Student Activities Board (President 2013-2014, VP 2012-2013, Recruitment and Retention Coordinator 2011-2012).

Advanced Regents Diploma, 91.74% Rank: 145 Out Of 430 (Top 34%)

Activities and Societies: International Club (Co-President), Student Council (Inter-class Representative), Model UN (Member).