Ebad Ahamd Shakeeb Email & Phone Number

Irvine, California, United States

Configuring major aspects of the physical, virtual, and cloud base of IT infrastructure. Software, composite hardware, network services, and resources. Administrating Windows Server, Azure IaaS, Azure AD, SQL DBs, VMWare, Hyper-V, systems backup & restore (cloud & local), and other on-premises and cloud services. Network setup, switching, access points, routing, firewall configuration, content filtering, threat management, and VPN (client and site-to-site) setup. (Cisco, Aruba, and Ruckus Wireless) Project management and customer service, lead projects, assign tasks, vendor communication, and respond to telephone calls, emails, and tickets. Working with users to determine areas of technology in need of improved usability

Kabul, Afghanistan

• Ensuring that the LAN responds to specific program needs of mission offices and its 2000 employees.• Responsible for keeping the Department of State’s OpenNet Unclassified network, & off side camps and the residential Internet network operational.• End-user support, installing and configuring computer equipment and software, troubleshooting computer problems, performing system backups and restores, monitoring system availability and performance, end-user training. • Install, Configure and Troubleshoot Department of State’s OpenNet Unclassified Servers (Active Directory Servers, File Servers, Exchange Servers, DHCP & DNC servers, SQL server. and Print Servers, Sabre Red travel, and Consular Section server) • Deployed and monitor all WSUS deployed patches, hardware and software maintenance, WSUS 3.0 Servers, Digital Sender Servers • SCCM (Windows patching, hardware and software reporting, OS deployment, Deploy and manage endpoint protection)

Kabul Afghansitan

CRM & NGCC Upgrade projects• Produced detailed Software Requirements Specification SRS/ Technical & functional• Defined Scope, high level design and interfacing, end-to-end solution architecture with vendor• Blue Printed CRM Deployment diagram and its place within BSS & whole Etisalat network• Created System Deployment blue print with Primary and Disaster Recovery Site• Managed UAT followed by implementation, roll out/ Migration & operations• Built, mentored dedicated team of 4 members for IT CRM & NGCC Project ImplementationCRM/NGCC Project highlights (modules)• Marketing: SAS Marketing Automation (CI, SDM, Reports), EG, EM, [www.sas.com]• Loyalty & Retention campaigns targeting over a Million Subs• Choreographed Batch and Event triggered campaigns (Customer Experience Management)• Multi-Channel and Cross Channel via SMS, Auto-Dialer and Agent Calls• Multi Staged/ Multi-waved• Campaign and Global Control group Implementation / Hold ups• Campaign Performance Reporting (Oracle Pl/SQL, Teradata, Macro Language)Churn Prediction Modeling• Analyzed churn rate and agreed to a common understanding of churn subscribers (SAS base programming)• An Overall 2-4% churn reduction achieved• Launched relevant campaigns targeting clustered customer segments' falling within certain churn score range to reduce and prevent churn• Churn Score Matrix Reporting with subscriber loyalty movement (Oracle and Teradata)Corporate Sales Support:• Implemented SPANCO Methodology - Sales up by 10% year on year• Corporate Relationship Management:• Corporate Hierarchy Maintenance and inline Invoicing and Credit Control• Corporate Web Self Care

Kabul, Afghanistan

• Maintain and enhanced voucher card system (issue, un/lock, Report VC, system upgrade).• SIM Management, Provision SIM Card• Customer Management System, Troubleshoot customer subscription and billing related issue in oracle DB and HLR• Identifying and analyzing the issues with billing and provisioning system and determine the appropriate course of action.• Document and escalate system bugs and enhancements.• Providing periodic report to marketing, sales, and fraud & revenue assurance departments.• Write and execute pl/sql procedure, trigger and package to automate the report.• Prepare and maintain the change request CR along with rollback plan and communicate with impacted department.• Prepare and document UAT form business user and fraud & revenue assurance prior to upgrade or enhanced the system• Write and maintain the SLA with core departments.• Collect the business requirement, document and collaborate with ZTE development team for any changes or system enhancement.• Identify opportunities for process improvement and work closely with ZTE developer team for implementation.• Resolve system problems during non-business hours or backlogs by providing off-hours support as needed.• Administrate different servers (AIX, Windows Servers, Linux Servers)• Handle late night and weekend, operation as required.• Develop pl/sql scripts for the team to automate repeatable manual tasks and reports.

Bachelor'S Degree, Software Engineering, B

Diploma Of Ict, Ict (Information And Communications Technology), A

semester based institute, completed four semester subjects related to computer science

Baccalaureate, General Studies