Elizabeth Bair Email & Phone Number

Lewisberry, Pennsylvania

Harrisburg, Pennsylvania

The Heights At State College

• Responsible for the leasing, marketing and maintaining positive resident relations of residential apartments by complying with all company, local, state and federal safety rules while ensuring resident concerns are.
• Greet prospects and utilize guest cards to ensure immediate follow-up is completed for any leads that did not close, while understanding their needs/desires to possibly refer to a sister property in order to meet any.
• Accepted rental payments, process completed applications for approval, complete leasing paperwork, maintain resident files, record phone and in-person conversations on appropriate reports
• Assisted with apartment preparations, including; move-out inspections, post paint and cleaning inspections, pre-move in inspections & monitoring initial move in maintenance reports

• Held to maintain the same exceptional customer service responsibilities, now including; floor support to CSO phone associates needing assistance, conduct side-by-sides with corporate and community visitors, provide.
• Responsible to take lead on team projects and/or huddles in the absence of the direct team manager
• Organize presentations and agendas to build focus and drive while educating of company updates in monthly team meetings
• Introduce training methods for new team associates to assist with transitioning to the Escalated Research role

• Assist with Operation Support to research and resolve concerns from resident responses that may negatively impact the company’s rating. Focus on an objective goal to maintain and improve the company’s overall reputation.
• Research and respond to online reviews, customer service survey results and other online reports generated to construct AvalonBay's Net Promoter Score rating
• Handle and resolve escalated concerns of residents on a senior associate level to alter any negative perceptions
• Responsible to utilize my better judgment to de-escalate affairs while understanding the company’s needs and values

• Held to maintain the same exceptional customer service responsibilities, now including; prior resident accounts, those in the legal process, and escalated calls. Focus on continuous improvement in job performance and.
• Assisted Department Manager in creating a process to re-issue unresolved checks
• Provide assistance to prior residents in regards to final statement inquiries
• Resolve and communicate inquiries for residents in open litigation such as: providing information and assistance to avoid eviction, explaining and defending legal charges, and processing payments to cancel litigation

• Responsible for providing exceptional customer service and support to our residents and communities via inbound phone calls and emails while adhering to regulatory and compliance requirements, policies and procedures.
• Ranked in top 10% of all associates based on scoring in quality, call control, values, and scheduled adherence
• Resolved customer inquiries regarding account analysis, contractual agreements, and process payments via phone call
• Worked with Training Manger to facilitate coaching and mentoring for new employees in training

• Worked in face-paced dine-in restaurant environment as a server, hostess, and bartender
• Assisted colleagues with custodial duties along with preparing food for customers
• Collaborated with managers to prepare new associates for serving guest

Diploma

Activities and Societies: Awarded 3rd place in state competition for Makeup Design

Standard Diploma