➢ Optimize EdTech processes with LMS/LTI integrations➢ Oversee quality assurance and efficient product releases➢ Manage knowledge base, enhancing team collaboration and speeding onboarding➢ Deliver content solutions, boosting learning outcomes and enrollment➢ Enhance educational content strategies to drive engagement in LMSenvironments with ADKAR change management model

Fixed time contract with EDLAB, Maastricht University’s institute for education innovation.

PREMIUM is Maastricht University’s Excellence volunteer programme for motivated, high-performing Master’s students. I worked in an interdisciplinary group of Master’s students of the University of Maastricht, called Gate to the World (G2W). As part of our duties, we:➢ Manage the program’s online presence increasing audience engagementthrough targeted content and integrated social media campaigns➢ Enhance student critical thinking skills through the hands-on Global CitizenEducation program

➢ Accelerate language development improving in vocabulary andcommunication skills➢ Achieve high retention rates of enrolled students through engaging lessonplans and effective communication

➢ Enhance user satisfaction and retention through customer education,cross-department collaboration, and proactive support

➢ Process guest arrivals and departures➢ Resolve customer service issues

➢ Boost english language proficiency scores by an average of 40% within twoacademic years through targeted instruction and assessments➢ Implement real-life scenarios and interactive learning methods, resulting ina 95% student satisfaction rate in course evaluations

➢ Translate documents for academic purposes on subjects of Agriculture and Psychology

➢ Practical training in the methodology of teaching English as a foreign language, as part of the BA program: GPA 9/10➢ Lesson planning and teaching for middle and high school learners on various subjects in English