Eban Hernandez Email & Phone Number

Yokosuka, Kanagawa, Japan

• NASO Exchange SME (Advanced incident support with first-line infrastructure troubleshooting).
• Creates and maintains mailboxes, public folders, and distribution groups.
• Troubleshoots message delivery issues and handles spillage events.
• Maintains Exchange servers supporting Japan, Korea, Singapore, Guam, and Diego Garcia.
• Supports over 1,200 DOD BlackBerry enable Apple devices via UEM client software.
• Expedites support for all Far East DOD customers by managing, monitoring, and troubleshooting systems and applications supported by the Theatre Network Operations & Security Center (TNOSC).

Yokosuka, Kanagawa

Yokosuka, Japan

Yokohama, Kanagawa, Japan

• Monitors, troubleshoots and assists users located in Japan, Korea and Diego Garcia.
• Reviews and distributes incoming service tickets to local resources.
• Opens, tracks and resolves Remedy based trouble tickets, while maintaining strict HIPPA and PII based IT policies and procedures.
• Manages user accounts with Active Directory (creating, updating and deleting).
• Re-images workstations, installs software, changes out and repairs computer hardware.
• Part of team responsible for scheduling and upgrading/ deploying over 2000 WIN 10 PCs.

Yokosuka, Japan

• Managed and supported all IT resources and applications for GSA stores and offices located in Asia and Guam including; opening, working and resolving IT tickets and imaging/ re-imaging all PCs.
• Operated the IT help desk for Asia and Guam, including 24hr technical support and emergency dispatch services.
• Onsite technician: traveled to all sites in Asia and Guam to identify problems and install/ support IT systems and applications.
• Co-managed project to resolve security scan issues to obtain ATO in the new GEKO environment.
• Part of team that planned, scheduled, implemented and documented equipment refresh for all Asia stores.
• Local project manager for GSA Asia infrastructure upgrade. o Tracked project’s progress and reported to project team on a weekly basis o Coordinated with military bases and local ILECs to install fiber to GSA locations.

Yokosuka, Japan

Yokosuka, Kanagawa Japan

• Managed the planning, documentation and execution of customer requested projects.
• Maintained continuous communication with developers, programmers and administrators to ensure delivery of all products and services requested by customers in a timely manner.
• Initiated customer product reviews to ensure all requirements are met in a satisfactory manner.
• Reviewed and analyzed applications and services to ensure they continued to meet the needs and requirements of our customers.
• Performed duties as SRF’s Webpage administrator.o Verified all change/ add requests are DOD/DON Web compliant.o Modified webpages as requested by divisional managers.o Corrected broken links and adds/removes new/old.

Bachelor'S Degree, Computer Science

Master, Executive Mba

Ba, Anthropology, Concentration In Archeology

Mateo Ricci College Program

Education record