Ebany Hamlin Email & Phone Number

Norfolk, Virginia, United States

Provide exceptional customer support by handling inbound calls and responding to customer emails.Resolve customer issues, manage account updates, and facilitate the opening of new accounts to enhance client relationships.Oversee custom order creation, manage shipping processes, and ensure timely delivery.Maintain accurate account information and process.

Hampton Roads, VA

Delivered top-tier customer service by handling inbound calls and resolving customer inquiries efficiently.Drove customer engagement by opening and enhancing accounts, consistently exceeding monthly sales goals.Scheduled installation appointments, managed account updates, and processed payments.Conducted follow-up outbound calls to ensure customer.

Virginia Beach, Virginia, United States

Registered vehicles with the DMV, processed critical documentation, and ensured compliance with legal standards.Performed data entry tasks and organized vehicle paperwork for nationwide distribution to Avis and Budget locations.Trained new employees and provided ongoing support to ensure high processing accuracy and efficiency.

United States

Conducted thorough analysis of client business practices, offering tailored recommendations for improvement.Developed and implemented new business models to drive growth and efficiency.Provided coaching to help clients achieve their goals, collaborating with management on operational enhancements.Maintained strong client relationships, delivering.

United States

Secured customer bookings through multiple channels, including phone, email, and EDI services.Provided comprehensive support on sailing schedules, equipment availability, routing, and rates.Acted as a liaison between customers, documentation teams, and functional departments to resolve issues promptly.Conducted root cause analysis on escalated issues.

Virginia Beach, Virginia, United States

Licensed insurance agent providing dedicated customer service through inbound calls.Managed account updates, processed payments, and handled sensitive customer information.Resolved issues in collaboration with the DMV and reinstated insurance policies.Trained and mentored peers, enhancing service quality and phone etiquette to improve customer satisfaction.

• Responsible for maintaining continuous communication with upper-level personnel to increase awareness and provide daily updates. Strategized plans for team meetings to exceed sales targets. Also, responsible for:
• Managing office paperwork, making collection calls, managing the cash drawer
• Managing delinquent accounts until completed
• Preparing and directing auction events
• Renting storage units to customers
• Organizing special promotions and events to increase sales

• Scheduling and registering patients (between 50-100 per day)
• Computer skills- Microsoft Office
• Maintained patient’s files and personal information
• Memorization of medical terms and body parts
• Organizing team events

• Promoted from Assistant Manager in November 2012
• Managed and trained over 20 employees throughout multiple locations
• Managed inventory daily to reduce shrink
• Maintained paperwork, deposits, and payroll
• Used customer referral system to develop customer leads
• Organized special promotions and events to increase sales

• Managed daily operations of the store
• Managed and motivated sales staff to meet sales targets and ensure efficiency
• Managed stock items levels
• Analyzed market trends for higher sales
• Managed staff issues and training requirements
• Responded to customer issues and complaints

Associate’S Degree, Business Management

Business Management

General Studies