An integrated pest management company operating since 1988. Its main core business is pest control in the food, beverage and retail industries. It also provides termite control and pest control for residential areas.• Overlook regional operations for 20 pest control operators in Mexico Bajio area.• Created a quality assurance department overseeing 100 monthly clients.• Manage the sales team including 4 telemarketing representatives and 2 on-site salespersons.• Weekly pest control training for 40 employees from operations, sales and quality assurance departments.• Desing and coordinate a custom-made CRM software and a mobile application, which have helped to improve our costumer’s satisfaction and reduce response time.

Provide structural pest control solutions such as:• Insects, arachnids, and other arthropods identification• Written pests risk assessment• Custom-made pest control programs• Pest control operator (PCO) training• On-site pest preventing trainings• Food safety training and consultancy

Managed overall operations for the company and planned the business strategy, setting up budgets and key performance indicators.• Increased residential sales by 30% and business to business sales by 19% by leading a new corporate strategy focused on sales objective achievement and exceptional customer service.• Enhanced employees’ operational efficiency by 10% through measuring performance and improving business processes.• Optimized the company’s annual budget by reducing operational costs by 5%, resulting in a 5% increase in profits.• Mitigated financial and operational risk by identifying areas of opportunity in annual financial results and reporting recommendations to shareholders.• Maintained active communication and collaborated solutions with clients resulting in 99% client retention.

Coordinated the fast food products distribution for 1,500 stores in order to increase sales and reduce stock out by processing data and analyzing information on a weekly basis.• Decreased stock out from 20% to 5% and lost sales from 15% to 9% by analyzing each store’s sales, returns, costs, and fill rate indicators.• Improved delivery time and increased sales for perishable items from 3 days to 1.5 days by resolving lead time issues in delivery routes.• Increased fast food product net profits by 45% in five provinces across the southeast area of Mexico by supporting stakeholders with recommendations.• Reduced returns by 5% (using regression models) by modifying product catalogs based on stores’ sales. • Minimized transportation costs by 30% through leading and developing a new supply chain method.

• Supported the improvement of overall employee performance by coordinating training and professional development for managers and directors.• Improved employee engagement by incorporating workshops and weekly activities based on organization’s mission and values.• Generated daily reports for internal clients by accessing different databases and reports, including BI.