• Am a part of an outbound project where we insure timely turnaround for active and new referrals. • Assists my manager with requests and projects. • Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.• Call out to families to notify pending authorization status. • Registers patients for clinic visit. Collects patient demographic and insurance data and enters information into the EPIC system.• Manages information utilizing appropriate manual or electronic systems.• Schedules over 30 specialty appointments for new and returning patients, using EPIC scheduling system. • Locates and prepares patient medical records for clinic appointments, phone messages, and another request. • Links authorization to appointments.• I work with LPCH CORE team and assist with coordination of scheduling multiple patient appointments, especially for families that travel from far.

• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.• Call out to families to notify pending authorization status. • Registers patients for clinic visit. Collects patient demographic and insurance data and enters information into the EPIC system.• Manages information utilizing appropriate manual or electronic systems.• Schedules over 30 specialty appointments for new and returning patients, using EPIC scheduling system. • Manages information utilizing appropriate manual or electronic systems.• Locates and prepares patient medical records for clinic appointments, phone messages, and other request. • Links authorization to appointments.• Communicates effectively with over 30 specialty teams to ensure timely patient care.• Works with the PASC team on work ques to ensure timely referral turn around.• I work with LPCH CORE team and assist with coordination of scheduling multiple patient appointments, especially for families that travel from far.• Was awarded the Daisy award for my work with my team on a project to improve workflows and information about specialties.

As a volunteer, I support the board by Reporting to the Board Chair - Record minutes at Board meetings, maintain required records,provides safekeeping of all records for 501(c)(3) organization, maintains bylaws & otherrequired duties.

The mission of Lean In Latinas is "To live in a world free of gender and racial pay discrimination for Latina women".To support this, I volunteer as a lead for our circle "Latinas in Healthcare". We meet monthly to discuss current issues and encourage call to action, to enhance our current positions. We are an inclusive safe space where women can be seen, heard, encouraged, empowered and, supported. https://leanin.org/circles/latinas-in-healthcareLean In Latinas is a 501c3 committed to advance Latinas to achieve gender equity.

We are a volunteer group that advocates for affordable housing for the city of Burlingame. We educate on renter rights and push for stable, affordable and accessible housing.We welcome all who would like to join us.http://www.affordablehfab.com/

Created Policy and proceduresRaised revenue through training and bringing structure to the café Raised revenue through catering programHired employeesDesigned, formatted and created menus and business cardsCreated daily standards and side work documentsCreated weekly schedulesOrganized, set up and attended catered eventsPromoted café by entering shows, fundraisers or eventsCreated a social media presence i.e., Facebook, Yelp.

• Process E&B each day by obtaining all pertinent data from insurance plan. • Respond to critical ‘911’ referrals and follow up with a call or email. • Obtain authorizations for CPAP and supply services• Follow up daily on authorizations• Maintain assigned ‘gates’ in "Brightree" and complete tasks daily• Communicate with co-workers and patients regarding progress of referral. • Run eligibility and benefits, for new & current insurance plans

Roomed PatientsTook vitalsFiled patient documentsAnswered phones

Re-Certified Section 8 and Tax Credit tenantsMet with Tenants for recertification and initial interviews Managed and created files for applicable tenantsCalculated tenant files to maintain eligibilityTook notes during meetingCoordinated and set up holiday events and parties

Used multi line phone, printer, scannerSaved revenue by implementing a in house mailing system with Pitney BowesManaged emails and phone calls for 5 managersTook notes during meetingRan personal errandsCoordinated and set up departments events Coordinated and retrieved lunch dailyCoordinated and set up meeting and staff retreatsSubmitted payroll bi-weekly for 5 departmentsWas privy to departments budget and was responsible for departments requisitions

Greeted, sat and served customersServed food, water, drinks to tablesConducted table side service i.e., champagne or a night specialWas promoted to catering manager after five monthsRan two dining rooms and a small bar nightlyMet with clients and coordinated eventsCreated menus, floor plans and scheduled staffRan and attended every event