Eric Bartels Email & Phone Number

Minneapolis, Mn, Us

• Drive the technology evolution for CLO by developing the roadmap and communicating product vision.• Manage a team of Product Owners, providing guidance, feedback, motivation, and support.• Liaison with product, business, and technology, acting as a servant leader to ensure the success of product initiatives.• Communicate strategy, status, and risks at all levels of the organization.• Support Agile ways of working by leading with an Agile mindset and championing customer value and efficient delivery.

Minneapolis, Mn, Us

• Developed the multi-year roadmap for External Transfers, aligning with strategic priorities to maximize value for the customer and business.• Created and maintained the backlog by defining features, epics, and user stories in JIRA.• Led a cross-functional team to develop new features and enhancements through value optimization, prioritization, and iteration while navigating complex multi-team dependencies• Responsible for the launch of a new in-house External Transfers experience in Mobile and Online Banking, including the creation of new processes, procedures, and systems to support enhanced features and intricate migrations.• Drove process improvements at the team and portfolio levels to create efficiencies and establish best practices.

Minneapolis, Mn, Us

• Led and supported the team’s transition from waterfall to agile, coaching on best practices for sprint planning, release planning, grooming, estimation, demonstrations, and retrospectives.• Collaborated with peers and stakeholders to prioritize and groom the backlog, work with various business lines for business readiness, and make daily decisions on the direction of the product.• Researched existing business processes and technical implementations to recommend procedural change and system enhancements.• Involved in all stages of the Software Development Process, including planning, requirements definition, design discussions, testing, business readiness, deployment, and post-production support.• Successfully delivered a multi-year project impacting internal and external users, transforming user creation and entitlements from days to minutes.

Minneapolis, Mn, Us

• Drove the process for identifying, defining, and implementing monthly customer experience enhancements for online and mobile banking including product improvements, new feature development and technology advancements.• Delivered multiple artifacts including User Stories, Process Flows, Business Requirements Documents, Traceability Matrices, Use Cases and Data Journals using Waterfall and Agile methodologies via tools such as SharePoint, Jira, VersionOne and Confluence.• Led and collaborated with cross-functional partners across business lines, channels, and departments to assist in developing a cohesive product strategy and tactical recommendation for direction and implementation.• Demonstrated a thorough knowledge of end to end customer experience process and business systems which serves as an input into designing solutions to identify and optimize new revenue and growth opportunities.• Mentored new Business Systems Analysts, coaching on standards, best practices, processes and collaboration with stakeholders.

Woodbury, Mn, Us

• Regularly communicated findings, implications, and recommendations to varied stakeholder audiences across all levels of the company.• Led all aspects of Computer Associates Workload Automation initiatives which included providing input for the project timeline, identifying and documenting requirements, conducting architecture review, mitigating risk, creating and implementing the migration plan, communicating with key stakeholders, leading training, and developing long-term administration and operational support.• Managed time-critical and complex data migration, conversion and implementation projects for various clients, ensuring the accurate transition of all batch jobs to the new solution.

Woodbury, Mn, Us

• Led and developed a more intuitive customer experience for a software product from concept to delivery that resulted in higher customer engagement and better alignment with business goals.• Created, deployed and maintained physical and virtual servers on a variety of operating systems, utilizing VMWare, Hyper-V and KVM technologies.• Resolved virtual machine scalability concerns by conceptualizing and successfully converting all KVM based virtual machines to Hyper-V while establishing standards, processes and controls to drive efficiency and consistency. • Demonstrated the ability to work with less structured, more complex issues in a startup environment.