Eric Bartels Email & Phone Number

Minneapolis, MN, US

• Drive the technology evolution for CLO by developing the roadmap and communicating product vision.
• Manage a team of Product Owners, providing guidance, feedback, motivation, and support.
• Liaison with product, business, and technology, acting as a servant leader to ensure the success of product initiatives.
• Communicate strategy, status, and risks at all levels of the organization.
• Support Agile ways of working by leading with an Agile mindset and championing customer value and efficient delivery.

Minneapolis, MN, US

• Developed the multi-year roadmap for External Transfers, aligning with strategic priorities to maximize value for the customer and business.
• Created and maintained the backlog by defining features, epics, and user stories in JIRA.
• Led a cross-functional team to develop new features and enhancements through value optimization, prioritization, and iteration while navigating complex multi-team dependencies
• Responsible for the launch of a new in-house External Transfers experience in Mobile and Online Banking, including the creation of new processes, procedures, and systems to support enhanced features and intricate.
• Drove process improvements at the team and portfolio levels to create efficiencies and establish best practices.

Minneapolis, MN, US

• Led and supported the team’s transition from waterfall to agile, coaching on best practices for sprint planning, release planning, grooming, estimation, demonstrations, and retrospectives.
• Collaborated with peers and stakeholders to prioritize and groom the backlog, work with various business lines for business readiness, and make daily decisions on the direction of the product.
• Researched existing business processes and technical implementations to recommend procedural change and system enhancements.
• Involved in all stages of the Software Development Process, including planning, requirements definition, design discussions, testing, business readiness, deployment, and post-production support.
• Successfully delivered a multi-year project impacting internal and external users, transforming user creation and entitlements from days to minutes.

Minneapolis, MN, US

• Drove the process for identifying, defining, and implementing monthly customer experience enhancements for online and mobile banking including product improvements, new feature development and technology advancements.
• Delivered multiple artifacts including User Stories, Process Flows, Business Requirements Documents, Traceability Matrices, Use Cases and Data Journals using Waterfall and Agile methodologies via tools such as.
• Led and collaborated with cross-functional partners across business lines, channels, and departments to assist in developing a cohesive product strategy and tactical recommendation for direction and implementation.
• Demonstrated a thorough knowledge of end to end customer experience process and business systems which serves as an input into designing solutions to identify and optimize new revenue and growth opportunities.
• Mentored new Business Systems Analysts, coaching on standards, best practices, processes and collaboration with stakeholders.

Woodbury, MN, US

• Regularly communicated findings, implications, and recommendations to varied stakeholder audiences across all levels of the company.
• Led all aspects of Computer Associates Workload Automation initiatives which included providing input for the project timeline, identifying and documenting requirements, conducting architecture review, mitigating risk.
• Managed time-critical and complex data migration, conversion and implementation projects for various clients, ensuring the accurate transition of all batch jobs to the new solution.

Woodbury, MN, US

• Led and developed a more intuitive customer experience for a software product from concept to delivery that resulted in higher customer engagement and better alignment with business goals.
• Created, deployed and maintained physical and virtual servers on a variety of operating systems, utilizing VMWare, Hyper-V and KVM technologies.
• Resolved virtual machine scalability concerns by conceptualizing and successfully converting all KVM based virtual machines to Hyper-V while establishing standards, processes and controls to drive efficiency and.
• Demonstrated the ability to work with less structured, more complex issues in a startup environment.