Ebby Limisi, Cfe Email & Phone Number

Kenya

The skills and value I bring to this role have me successfully deliver the following:• Allocating of management checks and ensuring timely submission for review and closure of issues raised. • Audit preparation and closing of any gaps identified in the audit reports• Carrying out quality checks on applications for bank products (transactional accounts, loan and credit card facilities) while also carrying out background checks to identify any instances of fraud through identity theft and to ensure they pass ‘Know- Your-Customer’ checks• Responsible for all branch vault (LCY/FCY), ATMs, tellers, depositor machines, Mpesa, Money Transfer Services and all operations related to cash management • Management and reconciliation of controlled stationery (Cheque books, Bankers Cheques, Drafts, Cards and inventory update) to eliminate customer inconveniences and control gaps• Continuously identify and support development and delivery of relevant training programs for branch staff on customer experience• Responsible for end to end branch customer complaints and queries resolution as per the complaints and queries procedure as well as act as the escalation point for unresolved complaints within the branch• Review and analysis of all customer survey reports e.g. mystery shopping, miss-selling and recommendation of appropriate actions to fix the issues/gaps. Drive the set NPS and mystery shopping targets to ensure they are met• Ensuring counters are optimally manned and Queues are monitored to ensure seamless Customer experience. Manage teller operations to ensure minimum interruption at branch counters • Ensuring customer instructions are properly monitored and actioned within the Service Level Agreements• Partnering with the branch relationship management team to achieve its Customer retention objectives, balance sheet growth goals and acquisitions

Kenya

The value and skills I bring to this role includes the following:• Planning, organizing and carrying out investigations of allegations of fraud, theft or corruption for clients including preparation of investigation plans, gathering evidence from all available sources, analyzing control system weaknesses, identifying corrective measures and compiling reports.• Providing detailed assessments of how internal controls might be improved, taking into consideration the specific circumstances and environment of substantiated incidents thereby providing value-added advice to clients• Compiling comprehensive investigation reports subsequent to conducting an investigation in a timely manner• Discussing the findings of investigations with affected clients and working with them to develop and implement internal control frameworks to reduce exposure to financial losses• Organizing and facilitating Fraud management and Fraud awareness training programs and activities to clients

Kenya

In this role I was able to build technical expertise, grow my leadership skills stakeholder management and interpersonal skills. I was recognized severally for Top performance, employee of the year and quarter and for my keenness and meticulous work in compliance and fraud activities.The key deliverables I successfully delivered in included the following:Oversight & Leadership:• Heading the branch’s audit and internal controls by ensuring that all controls set up for the branch’s operationsAudit & Special Assignments:• Lead a team of 9 in remediation and review of accounts and customer details following a Financial Crime audit• Working on sanctions screening, under the Compliance department (Financial Crime and Forensic Investigations)• Conducting pre-audit, resource planning and activities as well as closure of issues raised post-auditCapacity Building:• Ensured bank policies and procedures including compliance policies are cascaded and understood by staff as the point of contact with the compliance department• Championing business-driven training on fraud operations, internal controls, escalated suspected fraud issues to the frauds team for investigationTeam Management:• Supervision of branch staff including tellers, operations staff and customer advisors.Technical:• Managing ATM cash and branch foreign exchange bulk stock and daily Large Cash Transaction quality checks and daily reconciliations.Customer Service:• Performing credit analysis of retail loans, ensuring quality on-boarding of customers and escalating unresolved quality failures to the risk team for resolution.• Performed mandatory annual and ongoing reviews of ‘high risk’ customers and provided assessment reports to the Compliance department prior to onboarding• Liaising with the Compliance department to close queries related to customer account activities (transaction monitoring)

Nairobi, Kenya

My Key deliverables in this role included but were not limited to the following:- Responsible for daily Large Cash Transaction quality checks and reconciliation in line with the Central Bank regulations and requirements and escalating to the Money Laundering Reporting Officer where there is any form of breach- Card & PIN issuance and credit card activation, cheque book ordering, delivery and issuance- Receiving, verifying and pre-vetting customer instructions and forwarding to different processing centers while adhering to turn around times.- Receiving, verification, processing and screening funds transfers (TTs & RTGS) instructions and liaising with the Payments function to resolve any queries arising from the same- Trained business development staff and relationship managers on internal controls, compliance and anti-money laundering- Ensured banks policies and procedures including compliance policies were cascaded to staff, understood and attested to- Allocated management checks and ensuring timely submission for review and closure of issues raised- In liaison with the compliance department, conducted regular compliance checks and sanction screening- Provided feedback on compliance and accuracy matters to staff and the operations manager while supporting other departments within the bank on operationalization of policies and procedures.

Kenya

This role was centered around he following key deliverables:• Accounting, budget preparation and management of the budget.• Management of internal controls and preparing reports to submit to the CEO and Board of Directors• Preparation of audit schedules and co-ordination of the company and its subsidiary’s annual audits in consultation with external auditors as well as implementation of audit recommendations.• Management and maintenance of fixed assets register, creditors and debtors’ accounts including reconciliation and reporting• Supervision and assessment of accounts assistants.• Consolidation of various financial reports from other group companies.• Preparation and presentation of management and financial reports periodically to senior management.

Master Of Commerce, Forensic Accounting

Acca, Accounting

Bachelor Of Commerce (B.Com.)