Ebby Sitienei Email & Phone Number

Kenya

Lead projects with key stakeholders and cross functional partners to make data-driven decisions on topics including (but not limited to) business forecasting, territory optimization, product mix analysis and process improvement.Gather requirements and project manage changes to our processes and sales technology that result in improvements in sales rep productivity.Gain management confidence in work such that the insights you produce are utilised in executive and board level presentations.Establish strong working relationships (locally and globally) with sales operations, business operations, sales management, and the systems team to achieve the above objectives without direct manager involvement.Partner with sales leadership on operational and strategic requests.Play a vital role in driving our annual strategic planning process through data-driven recommendations in areas such how to organise teams and improve productivity.Create and help implement go-to-market strategies for specific markets or the region overall.

Onboarded new outsourcing clients and define with them their sales targets and sales profile.Maintained relationships with customers and found new ones by identifying needs and offeringappropriate services.Managed product models on behalf of clients to ensure they are kept up to date with customerinsights.Shortlisted and selected qualified salespeople to join their team to ensure consistent sales activity.Managed daily and weekly sales operations of 10sales talent by ensuring CRM activities areupdated on time.Submitted weekly reports to clients on sales results and offered support in strategic sales decision making.Coached sales talent in successful selling methods and encouraged cross-selling to driverevenue.

Built the sales department from the ground up ,introduced new structures and policies to meetmarket demands and was able to meet and surpass targets within the first 2 months.Grew a team of 20 salespeople in under 4 months that was able to achieve 80% of their targets onmonthly basis resulting in an increase of the scope of work and responsibilities.Oversaw a product launch that resulted in an increase of 100 onboarded health facilities due tomarket demand which resulted in an overall revenue growth of about 117%.

Nairobi

Met with existing customers and prospects to discuss business needs and recommend optimalsolutions.Created professional sales presentations and seminars to effectively demonstrate productfeatures and competitive advantages.Onboarded new clinics daily and kept an updated customer database.Assigned routes to the field representatives on weekly basis.Offered exceptional customer service to both existing and potential clients.

Nairobi

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming ,positive experiences.Described product highlights and benefits to help guide purchasing decisions.Managed large amounts of inbound and outbound calls in a timely manner.Analyzed and escalated complaints, issues and grievances to designated departments forinvestigation and response.Engaged in active listening with callers, confirming or clarifying information and diffusingangry clients, as needed.Built lasting relationships with clients and other call center team members based on trust andreliabilitySeized opportunities to upsell products when they arose.

Nakuru

• Administer the survey questionnaire electronically to participants.• Conduct FGDs and interviews with respondents.• Provide update to the PI / Co – PI on daily basis.• Provide weekly report together with interview/ focus group discussion notes. Qualifications• Past experience on quantitative and qualitative research methodologies.• Strong organizational skills.• Ability to work independently and to exercise independent judgment.• Strong ability to work and communicate within a team.• Diploma / Degree preferably in health related courses.• Experience in public health related research work.• Must have valid ethical training course certificate.• Past experience in electronic data collection method.

Nairobi

Developed and delivered engaging sales presentations to convey product benefits.Increased sales by offering consultation on products and services and applying customer service and upselling techniques.Recommended changes in products, service, and policy by evaluating results and competitive developmentsResolved customer complaints by investigating problems, developing solutions, preparing reportsand making recommendations to managementKept management informed by submitting activity and results reports: daily email reports,weekly work plan and annual territory analysisEnsured enough stocks on shelves and made LPOs.

2007-2011

Bachelor Of Arts - Ba, Sociology, 2Nd Class (Upper Class

Activities and Societies: 2012-2016