o Analyze data from multiple EMRs to build presentations with key findings and recommendations to clients and internal teams. o Verify utilization data integrity to demonstrate return on investment. o Build VBA workbooks to create reduction in time of pulling, formatting, and manipulating EMR data from multiple sources (multiple day time savings per month)o Link excel workbooks and sheets with advanced formulas to reduce the amount of manual manipulation needed.o Audit, document, propose, and initiate changes to current reporting processes to create a reduction in time for internal teams and to improve accuracy and timeliness for our clients.

o Develop automated reporting (10+ reports in the last year) used daily in decision making by managers and analysts (leading to a current savings of 2-10k monthly).o Provide management custom reporting along with data analysis that lead to direct cost savings (30-60k a month savings from most recent project) for the company. o Train new employees on how to run day-to-day billing processes along with the backend “why” of the processes.o Provide a point of transition for new processes coming into the billing team with the ability to oversee end users whose primary responsibilities are day-to-day activities of that process.o Create documentation for existing processes including incorporating Visio flows and screenshots.o Audit, Propose, and initiate changes to current business processes to create a reduction in time for internal teams and to improve accuracy and timeliness for our clients.

o Provided client management for 20 plus financial institutions to ensure cohesiveness and cooperation between multiple operations departments and the financial institutions.o Managed the setup of new clients and projects from existing partners.o Create and maintain non-financial files passed between the company and financial institution partners.

o Provided troubleshooting support for computer/application issues, resolved problems independently when possible, and escalated to an appropriate team when needed.o Set up, configured, and networked laptops and printers.o Installed operating systems, software applications, and upgrades using automated install procedures.