Erin Drummond Email & Phone Number

Chicago, Il, Us

Boston, Ma, Us

Chicago, Illinois, Us

Chicago, Il, Us

Chicago, Il, Us

As a student spending 70+ hours per week learning software development, my primary focus was learning Ruby, Ruby on Rails, Javascript, HTML & CSS, and more. Graduated in July 2013.

Washington, Dc, Us

• Managed a team of 9 market programmers with a combined quarterly revenue goal of $13.4 million• Partnered with sales management to plot market strategy and resolve escalations between sales representatives and market programmers• Served as representative for the Deal Quality and Programming department on new product development and pilot testing and strategic marketing campaigns, and led departmental training and roll out• Oversaw the merging of two roles within the team into one• Co-created the Operations Ambassador program to increase communication and teamwork across departments within the Operations unit

Washington, Dc, Us

• Worked with sales representatives to craft online daily deal promotions that maximize both revenue and customer experience• Conducted analysis of past deal performance and market trends to determine optimal deal structures, tailored to each individual market• Evaluated incoming deals to ensure specific guidelines and quality standards were met• Prioritized and scheduled promotions to maximize performance• Managed inventory by market and deal category• Served as primary point of contact between the operations and sales departments during development and scheduling of promotions• Provided training, guidance, and mentoring to junior members of the Deal Quality and Programming team and new hires within other business units• Created and/or promoted various culture programs aimed at increasing employee morale and teambuilding

• Led relationship management with Securities and Exchange Commission (SEC) staff and national subcontractors through establishing open lines of communication and nurturing relationships to resolve complaints and ensure client satisfaction• Assisted in managing national reporting contract with the SEC• Gradually expanded responsibilities of National Contracts Scheduler by demonstrating aptitude in relationship management and creative problem-solving, and willingness to go above and beyond original position description to satisfy clients and ensure contract compliance• Negotiated favorable billing rates with potential subcontractors to reduce costs• Ensured accuracy and quality of transcripts sent out and adhered to specific guidelines of each national contract through proofreading and editing• Managed production and distribution of transcripts on a daily basis• Managed subcontractor compliance with contract terms• Maintained database of all testimonies covered for clients

Cambridge, Ma, Us

• Provided comprehensive logistical and administrative support to the Global Financial Education Program (GFEP) team for training of trainers workshops held in Brazil, China, and Egypt, and research delegations in the Philippines and Mexico• Managed event planning and coordination for three day summit in Washington, DC with 12 international participants• Drafted and edited program materials• Attended meetings and conferences as an organizational delegate• Coordinated sales and shipping of all GFEP materials• Assisted in basic research and proposal writing for new grants

• Researched for, wrote for, and edited WID publications• Wrote review of research report which was published in the WID bulletin• Collaborated with co-workers to plan and coordinate events and host visiting lecturers• Conducted independent research to update an annotated bibliography• Assisted in updating and maintaining program web page• Provided research support in grant-writing• Provided administrative support to a program staff of 15 people

Ba, Social Relations And Policy, Anthropology

Education record