Elizabeth Behon Email & Phone Number

Tarkett

* Managed exclusive buyer accounts. * SAP software SME/ team member providing preparation, order conversion, and reporting program needs/fixes.* Managed web portal order distribution, shipping, credit, and invoice processes. * Responsible for successful monthly sales volumes in excess of one million dollars.* Trained and authored technical instruction. *.

• ACTIONLINK, INC.—Akron, OH Technical Support Center Manager/Project Management. * Manager of Technical Support Center providing support to the field reps ensuring the opportunity for successful implementation of.
• Designed a technical support center and display gallery built for staff and third party vendors. Also used in corporate sales business touring.
• Created training, and development tools used while managing Technical Support Center Staff.
• Wrote procedures manuals for third party support process.
• Collaborated with IT department to select and implement program software use.
• Test call center duties, training systems, and IVR system navigation design and testing.

Under assignment of Option One / Aerotek, Inc. I was contracted to Harley-Davidson Dealer Systems (HDDS) to work in Intranet Customer Service Software Support department. Hired into Harley-Davidson Motor Company, Inc. on 1/01/2001.* Provide stakeholder training, problem resolution, and high quality support services*Built relationships with vendors to.

Under assignment of Option One / Aerotek, Inc. I was contracted to KPMG CT to work as technical writer and call center consultant. Wrote call center policy, procedures, and training manuals for virtual bank under creation, to later become DeepGreenBank. Assignment ended in May 2000 when bank was launched.

Was promoted to training department as trainer until I was asked by GM to take on Damage Claims Administration. Reduced damage claim costs by 49% in first 8 months. Awarded for results, and asked to teach Michigan State testing facility how to accomplish the same level of results. Represented company in public relations department, established strong.

Promoted to District manager, took an assignment in Chigago, Ill. to save failing district. Hired, and trained work force who was able to meet sales goals consistently. Was promoted to Regional Manager due to those efforts. Payroll, personnel management, inventories, purchasing, cost control, budgets, scheduling, and assembly responsibilities, in addition.

Opened Montrose, Ohio location, built front end computer sales network, and after location opening was promoted to Customer Service Supervisor position. Managed front end employees, consisting of: cashiers, customer service, maintenance crew, and tire & service areas. Responsible for employee safety, hiring, evaluations, testing, security, inventories, and.

Area Manager for 6 videotowne & music store locations, in Stark, and Summit Counties. Opened new store locations: Merchandising,Marketing, Loss prevention specialist and district auditor responsibilities for 25 + Ohio store locations. When we reached 100 strong store locations, the stores were sold to Blockbuster Video. I was asked to relocate and assist.

Master'S Degree, Human Resources Management And Services

Activities and Societies: Shrm

Bba, Organizational Psychology & Development, Management, Human Resources Management

Activities and Societies: Photography Club, Writers GuildEarned ABA, and BBA degrees with Cum Laude honors while working full time. BBA in.

Business & Marketing

Activities and Societies: Alumni Class of 2014Studied on campus -Located in Austin, Texas

Diploma, General/Business/Psychology

Activities and Societies: Tapestry (Writer for literary magazine), Choral, Drama Dukes, Ski Club, Tennis