Erika Bellido-Jin Email & Phone Number

Washington, District Of Columbia, United States

New York City Metropolitan Area

- Led two system implementations and training company-wide (60 employees) for operational efficiencies and data improvements to make timely business decisions around pricing work and hiring: - Kantata for project management, resource management and reporting - Zenefits for managing employee information and recruiting- Led cloud service provider migration.

New York City Metropolitan Area

- Hired, trained and managed a 4-person Revenue Operations team responsible for creating clear revenue growth strategies for Media Planners on a ~$120M baseline; collaborate with Ad Operations to refine ongoing campaigns - Build media plans (~$100K - $1.2M weekly), ensuring all products are priced accurately and are within established cost of goods sold.

New York City Metropolitan Area

- Managed global operations team (4 people) supporting ~$30M in annual revenues; led team through quarterly business planning, identified, prioritized, and staffed strategic projects, and planned team offsites & retreats- Led daily project staffing and onboarding of 150+ FTEs, balancing team capacity, wellbeing, company revenue, and profitability goals.

Greater New York City Area

• Directly manage the East Coast Operations Analyst team
• Responsible for the accuracy of data inputted by Operations Analysts
• Responsible for monthly utilization and project burn reporting and analysis to Executive team
• Created and manage Project P+L reporting for Executive team
• Collaborate with COO monthly to complete operations projects for the Executive team to increase operational efficiencies and expand reporting
• Forecast quarterly projects and needs from internal teams to scope new systems or enhance process

Greater New York City Area

• Supervised and distributed work amongst Operations Analysts across four locations: NY, DC, UK, West Coast
• Improved Business Development and Estimation process to enhance communication between Sales, Accounts, Creative & Delivery, and Resourcing teams
• Implemented applicant tracking system, Greenhouse, for Talent team to improve talent and hiring manager communication
• Project managed job page redesign and helped integrate site with Greenhouse to improve candidate experience and optimize job postings
• Involved in yearly financial and client audits to ensure data accuracy across systems and guidelines are SOX compliant

• Implemented project management software, Mavenlink, company-wide
• Built custom reports within Mavenlink to automate and improve tracking of project burn, team capacity, and utilization
• Responsible for analyzing and sending monthly, quarterly, and annual utilization for executive team

Greater New York City Area

• Developed and documented month close process for Finance to report revenue to WPP Group
• Tracked and updated revenue in pipeline documents across NY, DC, and West Coast offices
• Transferred resourcing data from Excel to OpenAir, a resourcing and reporting system
• Oversaw resourcing process and data between Accounts, Creative & Delivery, and senior leadership

Greater New York City Area

• Supported and monitored Buying team in daily operations to improve the event production process
• Provided administrative support to Project Coordinators in preparing weekly status updates to high level business owners and to track daily metrics to assess process efficiencies and defects
• Supported Merchandising Operations to track and monitor Enterprise tool enhancements

• Reviewed and edited product descriptions and copy before daily sales went live on-site
• Edited spreadsheets with daily sales’ assets from buying team to send to copywriters
• Gathered and verified missing product information from buying team

Tead House/ Finance And Planning

-Processed and filed expense reports-Filed student loan documentation-Updated student loan database-Provided support to receptionist such as answering phones, greeting clients and delivering mail