Eben Gowan Email & Phone Number

Hamilton, On, Ca

Hamilton, On, Ca

• Managing and administering of data imports into a database – including quality checking data.• Performing scheduled reporting in MS Excel.• Performing data analytics including reporting of process metrics and forecasting in MS Excel: utilizing pivot tables, vlookups and linear regression.• Supporting conferences: coordinating the launch of webpages, problem-solving and invoicing partners.• Performed a process analysis using DMAIC to shorten receipting times.• Aligned the import process with a new software system: including mapping the workflow and writing the procedure.• Reviewing and updating gift processing procedures.

Hamilton, Ontario, Canada

• Performed data imports into a database – meeting deadlines.• Performed scheduled reporting.• Prioritized and processed financial donations in a timely manner – meeting deadlines.• Performed data analytics including metrics reporting and forecasting: querying a database and creating a dashboard in MS Excel.• Built a fund database in MS Access with queries and automated reports: tracking fund balances for the organization.• Wrote standard operating procedures for donation processing.• Managed email inboxes (during vacation coverage) and performed customer service.

Hamilton, Ontario, Canada

• Performed data quality assurance of a GIS database - querying, investigating and correcting data.• Performed data entry into software systems and spreadsheets.• Performed general administration.• Assigned service requests to staff and a contractor.• Created spreadsheets in Excel for deliveries.• Created service requests from emails.• Merged spreadsheets in Excel using VLOOKUPs.• Answered email inquiries for residents.• Drafted letters.

Hamilton, Ontario, Canada

• Processed customer orders/data entry.• Scheduled service call appointments.• Problem solved technical issues- coordinating with internal departments.• Created cases and escalations.• Interpreted data to diagnose problems.

Hamilton, Ontario, Canada

• Processed orders/data entry for sales reps in a fast-paced environment.• Processed customer orders/data entry.• Scheduled installations.• Problem-solved billing and order issues - coordinating with internal departments.• Created cases and escalations.

Mississauga, On

• Prioritized and processed high volume data entry of financial transactions.• Generated reports.• Communicated with branches to verify data.

Hamilton, On

• Prepared and processed legal claims for an auto dealer.• Tracked claim progress in a spreadsheet.

Dundas, Ontario

• Filed documents.

• Created analytical sales reports in MS Excel: interpreting data and analyzing trends.• Entered, cleaned, and performed data analysis on sales data in MS Excel.• Wrote a business plan for a grant application.

North Bay, On

• Problem solved billing and account issues.• Processed rate plan changes and adjustments.

Bachelor Of Commerce (Bcom)

Foundations Of Business Process Management