Eben Gowan Email & Phone Number

Hamilton, ON, CA

• Managing and administering of data imports into a database – including quality checking data.
• Performing scheduled reporting in MS Excel.
• Performing data analytics including reporting of process metrics and forecasting in MS Excel: utilizing pivot tables, vlookups and linear regression.
• Supporting conferences: coordinating the launch of webpages, problem-solving and invoicing partners.
• Performed a process analysis using DMAIC to shorten receipting times.
• Aligned the import process with a new software system: including mapping the workflow and writing the procedure.

Hamilton, Ontario, Canada

• Performed data imports into a database – meeting deadlines.
• Performed scheduled reporting.
• Prioritized and processed financial donations in a timely manner – meeting deadlines.
• Performed data analytics including metrics reporting and forecasting: querying a database and creating a dashboard in MS Excel.
• Built a fund database in MS Access with queries and automated reports: tracking fund balances for the organization.
• Wrote standard operating procedures for donation processing.

Hamilton, Ontario, Canada

• Performed data quality assurance of a GIS database - querying, investigating and correcting data.
• Performed data entry into software systems and spreadsheets.
• Performed general administration.
• Assigned service requests to staff and a contractor.
• Created spreadsheets in Excel for deliveries.
• Created service requests from emails.

Hamilton, Ontario, Canada

• Processed customer orders/data entry.
• Scheduled service call appointments.
• Problem solved technical issues- coordinating with internal departments.
• Created cases and escalations.
• Interpreted data to diagnose problems.

Hamilton, Ontario, Canada

• Processed orders/data entry for sales reps in a fast-paced environment.
• Processed customer orders/data entry.
• Scheduled installations.
• Problem-solved billing and order issues - coordinating with internal departments.
• Created cases and escalations.

Mississauga, ON

• Prioritized and processed high volume data entry of financial transactions.
• Generated reports.
• Communicated with branches to verify data.

Hamilton, ON

• Prepared and processed legal claims for an auto dealer.
• Tracked claim progress in a spreadsheet.

Dundas, Ontario

• Filed documents.

• Created analytical sales reports in MS Excel: interpreting data and analyzing trends.
• Entered, cleaned, and performed data analysis on sales data in MS Excel.
• Wrote a business plan for a grant application.

North Bay, ON

• Problem solved billing and account issues.
• Processed rate plan changes and adjustments.

Bachelor Of Commerce (Bcom)

Foundations Of Business Process Management