Ebenezer Abendan Email & Phone Number

San Jose, California, United States

Conduct investigations of suspected, alleged, or known internal and/or external fraudulent activity to ensure minimal loss to the organization. Facilitate work with cross functional departments to fileelder abuse cases and assist with any fraud procedures. File Suspicious Activity Report (SARs) and ensure compliance with BSA requirements in accordance with regulatory deadlines. Review established fraud detection system-generated alerts and reports to identify fraudulent activity related to ACH, wire, check fraud, online banking, account opening, and other operational areas. Review and update assigned policies and procedures. Responsible for developing procedures as needed. Prepare and present monthly Risk and Losses report to management.

Sunnyvale, California, United States

Responsible for the acceptance, analysis, ID Authentication, and processing of electronic transfers and payments, including ACH (Automated Clearing House) and outgoing wire transfers, utilizing measures within assigned time parameters. Reviews, verifies, posts and balances ACH files and outgoing wire transfers and related reports. Processes incoming and outgoing ACH files from the Federal Reserve, resolves, rejects, stop payment requests, disputes and inquiries. Assists with the review and of daily alerts from internal software to detect and mitigate potential fraud situations. Adheres to legal and regulatory requirements and responsibilities in relation to payments and other general financial institution regulations.

Sunnyvale, California, United States

Informed customers about billing procedures, processed payments and provided payment option setup assistance. Asked probing questions to determine service needs and accurately input information into electronic systems. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Reviews ATM, Mobile, EZ Deposits and examines documents for endorsement and negotiability. Processes ATM disputes, adjustments and any ATM related discrepancies. Performs monthly ATM inspections, completion of monthly ATM reports. Daily cash ordering for the branches and from FederalReserve Bank. Assists with creating Electronic Cash Letter (ECL) and end of day proof balancing. Assists with placing service calls for ATMs and meets with ATM vendors as necessary to troubleshoot ATMs. Assists members and/ or staff with inquiries and requests, such as error resolutions, complaints, and transaction requests. Assists with other miscellaneous things within the department such as; inputting Domestic and International wires; VODs and close accounts request; Zendesk and research; process mail deposits.

San Jose, California, United States

Delivered excellent customer service by processing customers' transactions such as deposits, withdrawals, savings bonds, wire transfers, traveler's checks, and cashier checks. Received quarterly sales bonuses from meeting the daily and quarterly sales goals by cross-selling bank services and referring customers to the appropriate Sales Associates. Performed other administrative duties in the branch such as organizing signature cards, and organizing night and ATM deposits. Ascertained accurate balances of the assigned cash drawers daily.