Field Service Technician
CurrentAs the clients point of contact for service and repair, my responsibilities include:- Install, commission, and maintain Videojet coding and marking equipment.- Provide 24/7 technical support on call or on site on various customer concerns.- Perform preventive maintenance schedule as stipulated on the Service Level Agreement (SLA).- Prepare service reports and provide recommendations on areas of improvement.- Carry out site visits to prospective customers to assess coding needs and recommend solutions.• Recent projects are:- Installation of 21 Videojet 1880 coding machines at Unilever Ltd and configure them on the line as per customers’ requirement.• Develop technical skills of technicians and operators on site through training