Eben Lowy's Location
Camas, Washington, United States, United States
Eben Lowy's Contact Details
Eben Lowy work email
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Eben Lowy personal email
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Eben Lowy phone numbers
About Eben Lowy
My career has been one of reinvention. I have been in IT, in Telecommunications, in Training and now I find myself in the Digital Marketing space. The common ground in each of these reinventions is that I have excelled in whatever I chose to do. Right now, that means that I lead a team of Client Services professionals in driving growth and executing strategy for clients from the smallest to the largest. Outside of my nine to five, I am the co-owner of Mindtaker Miniatures. We started as an online side-hustle and have grown into a ecommerce behemoth that has turned into a full retail store.Needless to say, things are busy.
Eben Lowy Work Experience Details
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Manager, Acquisition MarketingRentokil Terminix Jun 2024 - PresentCamas, Washington, United States -
OwnerMindtaker Miniatures Jan 2018 - PresentCamas, WaOnline hobby merchant specializing in selling, trading and buying Games Workshop and other tabletop game systems. http://mindtaker.org -
Director Of AnalyticsCity Ranked Jan 2024 - May 2024Vancouver, Washington, United States -
Client Strategy ManagerCity Ranked Media, Inc. Jan 2023 - Jan 2024Vancouver, Washington, United StatesPrimary Objective: Client Retention & ScalabilityImprove retention rate of current clients by offering more consistent service, more effective strategies, and by developing a scalable framework for onboarding and servicing new contracts.Standardize service delivery model to clients to produce a consistent and trackable set of KPI’s to judge AM’s and PM’s.Job Duties:Identify client digital marketing performance and strategize, create, and implement action plans to improve key metrics across all channels, with individualized focus on organic and paid search results.Train the Account Management team on development and execution of effective digital marketing strategies and the translation of said strategies to future clients.Develop, conduct, and train the Account Management team on standardized testing methods to collect data around client website performance, specifically in regards to search engine optimization.Improve / develop department frameworks and processes for achieving key performance indicators for each client.Collaborate with internal teams and department managers to streamline communication between the Account Management team and all other departments to eliminate unnecessary back-and-forth for more efficient workflows.Standardize all processes related to growing each Account Manager’s book of business, including upsells and new business development.Join client meetings as needed to speak to technical strategies, performance issues, etc… using each interaction as a training opportunity for assigned Account Manager(s).Act as a liaison to high value clients on overall strategies and translating them for account management. Use these interactions as a training opportunity for CS.Other duties as assigned.
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Search ManagerCity Ranked Media, Inc. Jul 2019 - Jan 2023Current Tasks- Manage and optimize existing clients, providing maximum value for their paid search dollar.- Continue to grow Agency paid search, both from existing and new clients.- Develop and manage the Rentokil paid search portfolio in accordance with the contract.- Oversee the development of more detailed process documents for management of both sides of the business.- Monitor and inspect the work of SEM department to ensure quality and consistency.- Development of documentation and training for Area Managers to better sell and support Paid Search to new and existing customers.- Continued focus on SEM proposals for adding new Paid Search to our portfolio.- Oversee and lead a team of 4 that manages over $1 million monthly in paid search spend on approximately 400 different accounts on multiple platforms including Google Ads, Microsoft Ads, Programmatic, Facebook Ads and Local Service Ads
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Data AnalystCity Ranked Media, Inc. Mar 2019 - Jul 2019Vancouver, WashingtonManaging over $250,000/month in Paid Search Marketing across multiple platforms and technologies.Leveraging data-focused approaches to targeting and obtaining conversions for clients.
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Senior Project Program ManagerAt&T Feb 2015 - Mar 2019Portland, Oregon AreaWorked on enhancements, projects, testing and production support across multiple billing systems. Drove a positive experience for both internal and external customers while limiting scope. • Supported and delivered multiple projects in each of the 4-6 releases deployed each year which significantly improved customer experience. • Substantially streamlined testing efforts to accommodate transition from Waterfall to Agile timelines and reduced testing team headcounts. • Provided ad-hoc, on demand reporting support for multiple teams that measurably reduced time required to obtain needed data. • Setup, moderated and managed an internal social media site enabling increased employee awareness of enterprise policies. -
Program Manager – Mobility Precision BillingAt&T Mobility Feb 2010 - Feb 2015Portland, Oregon AreaDesigned and managed a program to use a data-driven approach to review customer disputes and adustments, focusing on reducing call drivers and defects from billing. • Reduced billing defects for Mobility Precision Billing program base yearly through dispute review and reduction efforts. In 2014, this amounted to a 40% reduction in dispute volume and a 14% reduction in dispute dollars. • Implemented numerous productivity and dispute reduction initiatives over my tenure including the Proactive Fee Waiver initiatives which generated 87,025 adjustment cases worth $7.5 million yearly in 2014. These provided call avoidance that saved an average of 1.48 Full Time employees monthly.
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Training Manager / InstructorAt&T Jul 2005 - Feb 2010Responsible for call center training and development for multiple call centers and organizations, including new-hire, refresher, ‘train the trainer’, both in person and remotely. • Created and delivered comprehensive training and management solutions • Called upon to lead and manage the Edge Collections team. • Reduced total receivable by $1.27M (95%) while overseeing the migration / cancellation of the customer base. This allowed us to close the project 30 days early. • Successfully came in 49% under bad debt projections ($247K) by end of project. • Worked with market, HR and local center leadership to drive business results through reports, analysis and initiatives. • Recipient of Service Excellence Award, Q1 2009.
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Customer Service RepresentativeAt&T Jul 2003 - Jul 2005Portland, OrWorked on a number of teams and projects while a representative for AT&T, including Collections, Customer Service, Fraud Analysis and Leader Internship. • Performed at highest levels in the department, consistently hitting highest productivity goals • Spirit of Excellence Award, Q2 2004. • Circle of Excellence Award, 2004.
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Customer Support And System AdministratorBit-Net Internet Services Oct 2000 - Mar 2003Worked independently to maintain and support a state-wide internet service network, including connections, servers, routers and other infrastructure.
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Customer Service RepresentativePsinet 1998 - 2000Formerly TIAC (The Internet Access Company) in Bedford, MA
Eben Lowy Skills
Telecommunications
Customer Service
Troubleshooting
Project Management
Analysis
Call Center
Project Planning
Microsoft Excel
Training
System Administration
Team Leadership
Data Analysis
Customer Satisfaction
Process Improvement
Customer Relations
Management
Team Building
Wireless Technologies
Program Management
Microsoft Office
Telephone Skills
Mentoring
Defect Tracking
Customer Experience
Agile Methodologies
Root Cause Analysis
Business Analysis
Sales
Social Media
Microsoft Word
Microsoft Powerpoint
Microsoft Access
Microsoft Outlook
Leadership
Communication
Time Management
Public Speaking
Cross Functional Team Leadership
Excel Pivot
General Business Analysis
Reporting
System Testing
Excel
Access
Call Centers
Contact Centers
Eben Lowy Education Details
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Business
Frequently Asked Questions about Eben Lowy
What company does Eben Lowy work for?
Eben Lowy works for Rentokil Terminix
What is Eben Lowy's role at the current company?
Eben Lowy's current role is Manager, Acquisition Marketing.
What is Eben Lowy's email address?
Eben Lowy's email address is li****@****ker.org
What is Eben Lowy's direct phone number?
Eben Lowy's direct phone number is +150338*****
What schools did Eben Lowy attend?
Eben Lowy attended Edmonds Community College.
What skills is Eben Lowy known for?
Eben Lowy has skills like Telecommunications, Customer Service, Troubleshooting, Project Management, Analysis, Call Center, Project Planning, Microsoft Excel, Training, System Administration, Team Leadership, Data Analysis.
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