Highly experienced systems test, software and hardware quality assurance engineer (SQA/HQA) with a record of driving quality improvements for industry leaders including IBM. Exceptionally skilled in conducting hardware installation and replacement within a data center environment. Expert in troubleshooting and tracking defects across an entire computing system: node / host (IBM Power, Lenovo Intel), Edgecore AS4610-54T GigE switch, Mellanox MSX2410-CB2FC 10/25G switch, IBM SAN64B-6 fibre channel switch, FlashSystem flash based and Storwise spinning disk tiered storage, operating systems (RedHat Linux 7x, 8x, MacOS, Windows Client).Extremely well versed in Agile product development. Highly knowledgeable in manufacturing build instruction processes. Defect management (Jira, Rational, GitHub) subject matter expert. Proven track record performing in high priority client facing support roles. Provide on-site support in critical customer escalations.HIGH IMPACT RESULTS- Hardware Quality Assurance Project Lead for IBM N3001 (Mako) Appliance.Collaborate with international Dev-Ops team to create, execute and manage the HQA test plan for the IBM N3001 Data Warehouse Appliance. Direct HQA personnel tasks and monitor overall test case execution, track defect trends, generate product release roll-out plan for IBM support.- Implement Rational Quality Management (RQM) Test Case Tracking System for IBM. Design, implement and deliver RQM test case tracking system to IBM HQA team. Provided metrics-based test case completion percentage to IBM management based on test execution results.- Instrumental in planning and executing IBM “Large Scale Disk Replacement” project. Partner with IBM support to plan, execute and manage high visibility HQA project preventing critical data loss in client data warehouse production systems. Collaborate with IBM support to perform LSDR procedure on-site at client locations.• Software Quality• Hardware Quality• Systems Testing• Project Lead• Defect Management• Manufacturing Process• Service & Support• Knowledge Transfer• Product DocumentationOperating Systems: MacOS, Windows Client, RHEL 7x, 8x, UNIX (BSD)Technologies: IBM Integrated Analytics System (IAS), IBM Cloud Pak for Data (CPDS), Pure Data System for Analytics, IBM Db2 Warehouse, Netezza Performance Server (NPS)Hardware: IBM model S822L Host, IBM FlashSystem900 storage, Storwize V5000 disk storage arrays, Edge-core AS4610-54T-O-AC-B GigE switch, Mellanox MSX2410-CB2FC 10/25G switch, IBM SAN64B-6 Fibre Channel switchDefect Tracking: Jira, Rational Team Concert, GitHub