Erik Bentzen Email & Phone Number

Richmond, Bc, Canada

- Provide direct support to larger customers and L2/L3 support to the customer support group.- Analyze customer networks then provide recommends to enhance reliability and performance.- Support field personnel in product demonstrations and field trials.- Network trouble shooting. Through VPNs the mobile gateways effectively become extensions to a customer’s enterprise network through cellular and/or wifi and a wide variety of routing and security issues can arise.- Provide feedback to Product Management/R&D to improve product functionality and customer relations.- Create customer specific functionality using bash and python scripts.

- Part of 4G wireless network deployment team in greater Los Angeles. Responsible for aggregation sites, 21 were successfully brought on air serving over 1200 cell sites. Technologies included; LTE, DWDM, high speed microwave and metro Ethernet. - Reviewed site specifications to identify potential issues. - Attended site walks to ensure requirements and expectations were understood by all parties. - Managed installation subcontractors and ensured they understood the requirements. - Verified that appropriate quality/safety guidelines and technical specifications were adhered to. - Configure and test network equipment. - Troubleshooting and resolution of issues found.

• Preformed a pre sales role that included solution engineering, presentations and customer trials.• Engineered and helped implement fiber and copper based Ethernet transport solutions. Applications were VLAN based and included VoIP, cellular backhaul and broadband access. • Responsible for Canadian RFI/RFP responses and new customer training.• Provided consultation in areas such as equipment configuration, redundancy and security. • Worked with the support and development groups to escalate and resolve issues.• Consulted with the product management and marketing groups to include new customer requirements in appropriate product releases.

• Supported the Western regional account team with a focus on broadband access over Ethernet.• Engineered network solution proposals some with business cases. Applications included business voice & data services, consumer broadband and IPTV.• Managed customer product trials including; installation, training, support and problem escalation.• Presentations and customer training.• Consulted with customers, forwarded new requirements to product management.• Member of a team that designed and implemented a new ADSL2+ broadband access network over an Ethernet transport infrastructure to deliver high speed data and IPTV services.• VDSL2 and GPON business development.• Developed procedures to move customer services transported via ATM to Ethernet & MPLS.

• Responsible for PacBell Wireless (now part of AT&T Wireless).• Engineered network configurations, prepared quotes and provided customer training.• Helped forward sales opportunities through presentations, attending customer meetings, unsolicited proposals, responses to RFPs/RFIs, etc.

Senior Product Consultant (Systems Engineer)Sprint Program ManagerSoftware Services ManagerTechnical Services Representative

Basc, Electrical Engineering

College Diploma, Phyisics